---
title: "Call handling services (out of hours)"
ocid: "ocds-h6vhtk-04d6b6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d6b6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d6b6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d6b6.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "EAST MIDLANDS HOUSING GROUP"
published: "2025-01-28"
---

# Call handling services (out of hours)

Buyer: EAST MIDLANDS HOUSING GROUP  
Current stage: Tender  
OCID: ocds-h6vhtk-04d6b6

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04d6b6.json)

## Summary

The East Midlands Housing Group is inviting tenders for the provision of out-of-hours call handling services under the title "Call handling services (out of hours)". This procurement falls within the "Telephone-answering services" industry category. The services are to be delivered within the East Midlands region (UKF). Interested parties must note the procurement stage is currently in the Tender phase, with the deadline for submissions set for 28 February 2025 at 12:00 PM GMT. The contract is slated to commence on 1 May 2025 and will run initially until 31 March 2029, with a potential extension of up to three more years, subject to annual review and adjustment for inflation based on the Consumer Price Index.

This tender presents a significant growth opportunity for businesses specialising in call handling and customer service management. The contract value is estimated at £630,000 GBP, and the open procurement method ensures a competitive but transparent process. Companies that can demonstrate robust service delivery capabilities, particularly outside standard working hours, would be well-suited to compete. Small-to-medium enterprises (SMEs) and established service providers with experience in the housing and community amenities sector stand to benefit greatly from this tender, offering them a chance to expand their portfolio and foster long-term business relationships.

## Notice

Provision of the out of hours call handling services for EMH Housing and Regeneration, and Midlands Rural Housing. To access the invitation to tender document and respond, please go to our In-Tend portal at https://in-tendhost.co.uk/emh/aspx/Home

### Lot Information

Lot 1

EMH Housing and Regeneration and Midlands Rural Housing's out of hours call handling services contract.

Renewal: The initial contract term will be from 1 May 2025 until 31 March 2029.The contract may be extended for a further three years in annual increments at the sole discretion of EMH, until a maximum of 31 March 2032.Price increases for 1 April 2026 and each subsequent each year shall be at the rate of inflation for the preceding 12 months as measured by the Consumer Price Index (CPI) in March 2026 a

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002829-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2025 |
| Submission deadline | 28 Feb 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2025 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £630,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST MIDLANDS HOUSING GROUP |
| Locality | COALVILLE, LEICESTERSHIRE |
| Post town | Leicester |
| Postcode | LE67 4JP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | North West Leicestershire |
| Electoral ward | Coalville West |
| Westminster constituency | North West Leicestershire |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 28 Jan 2025 at 12:54 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002829-2025

## Notice URLs

- http://www.emh.co.uk
- https://in-tendhost.co.uk/emh/aspx/Home
- https://in-tendorganiser.co.uk/emh

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d6b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d6b6.json.