---
title: "HALO Platform"
ocid: "ocds-h6vhtk-04d6c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d6c7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d6c7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d6c7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "COVENTRY UNIVERSITY"
published: "2025-01-28"
---

# HALO Platform

Buyer: COVENTRY UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-04d6c7

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04d6c7.json)

## Summary

Coventry University has completed a procurement process for the "HALO Platform" under the industry category of "Software package and information systems" (CPV code 48000000). The procurement was conducted to replace the existing ITSM platform, Service Now, which has become financially unsustainable for the university. The process did not include a prior publication of a call for competition, falling outside the directive's scope, and was completed through a direct award via the Health Trust Europe Framework. The contract was awarded to CDW Limited on 6th May 2024 for a value of £413,912.75, with the relevant procurement stage marked as 'Award'. The delivery location for the project is in the UKG region.

This tender provides significant opportunities for businesses specialising in IT service management (ITSM) platforms. Companies capable of offering sustainable and cost-effective software solutions would find potential growth in collaborating with educational institutions like Coventry University. Large-scale suppliers with robust technical support and innovative IT solutions, such as CDW Limited, would be well-suited to compete in such procurement processes, particularly those conducted through recognised frameworks like Health Trust Europe Framework.

## Notice

The current ITSM platform Service Now is proving to be financially unstainable for the group. We have had to review several alternative options available on the market over the last 5 months. Approval of Halo has been granted to replace Service Now

### Lot Information

Lot 1

The current ITSM platform Service Now is proving to be financially unstainable for the group. We have had to review several alternative options available on the market over the last 5 months. Approval of Halo has been granted to replace Service Now.

### Procurement Information

The current ITSM platform Service Now is proving to be financially unstainable for the group. We have had to review several alternative options available on the market over the last 5 months. Approval of Halo has been granted to replace Service Now. A direct award has been conducted against the Health Trust Europe Framework following the framework direct award criteria.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002858-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 May 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £413,912 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY UNIVERSITY |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5FB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CDW |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Jan 2025 at 15:17 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002858-2025

## Notice URLs

- https://www.coventry.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d6c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d6c7.json.