--- title: "The Provision of Transactions at Counter Services" ocid: "ocds-h6vhtk-04d6e9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d6e9" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d6e9.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d6e9.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "DEPARTMENT FOR TRANSPORT" published: "2025-01-29" --- # The Provision of Transactions at Counter Services Buyer: DEPARTMENT FOR TRANSPORT Current stage: Planning OCID: ocds-h6vhtk-04d6e9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d6e9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04d6e9.json) ## Summary The Department for Transport (DfT), through the Driver and Vehicle Licensing Agency (DVLA), has initiated the planning stage for a tender titled "The Provision of Transactions at Counter Services". This procurement falls under the customer services category and is aimed at enhancing in-person transaction services for DVLA's customers across the UK, including England, Wales, Scotland, and Northern Ireland. The early market engagement survey is open until 28 February 2025, with further detailed engagement events expected to follow in Spring 2025. The overall contract is estimated to be valued at £65 million and will be governed by the new UK Procurement Regulations coming into effect in February 2025. This tender creates substantial opportunities for businesses that can provide comprehensive in-person services on behalf of DVLA. Companies with widespread geographical coverage, flexible operating hours, and experience in handling government-related transactions will be well-suited to compete. The procurement process encourages innovation and modernisation, inviting suppliers to propose various delivery, integration, and funding models. Businesses with capabilities in secure data exchange, identity verification, and diverse payment handling methods will find this tender particularly beneficial for growth and expansion within the public sector. ## Notice Market Engagement Survey for The Provision of Transactions at Counter Services ### Lot Information Lot 1 Could you supply in-person services on behalf of DVLA? DVLA is conducting early market engagement for a potential future opportunity under contract to supply in-person services to our customers. We maintain the records of more than 50 million drivers and 40 million vehicles. We also collect more than PS7 billion a year in vehicle tax and process over 77 million transactions. Most are digital, but we also offer an in-person option for our customers. We would like to hear from third-party providers who are interested in providing DVLA's in-person services. Who we're looking for We're looking for third-party suppliers who can offer: * the ability for DVLA customers to transact in-person (for example, vehicle keepers and driving licence holders) * widespread coverage across England, Wales, Scotland and Northern Ireland * wide ranging opening hours to cater for a diverse range of customers * a commercial contract lasting a number of years Suppliers must also be able to: * allow customers to carry out a variety of DVLA vehicle and driver transactions in-person (including vehicle tax and driving licence renewal) * enable access to DVLA application forms * accept a variety of payment methods * complete transactional and payment reconciliation, report routinely on transactional and financial data * verify customer identity, including checking physical documentation * exchange data securely with DVLA's systems to support customer transactions * return customer documents to DVLA Opportunities to modernise services To harness this opportunity to inspire market thinking and innovation, we are open to exploring: * a range of delivery models * modern integration methods to DVLA services * ways to reduce postage in delivering the services * ways to increase customer take-up of digital services through the use of digitally assisted services * a range of funding models for the services This procurement will be governed by new UK Procurement Regulations which are due to come into force in February 2025, which will bring some changes to how public sector procurements may be conducted. To learn more about these changes please visit: https://www.gov.uk/government/collections/transforming-public-procurement Interested parties are invited to participate in this early market engagement by completing an online survey. The survey will be open until 28/02/25 and can be accessed here: https://online1.snapsurveys.com/TCS Further market engagement is expected to follow this survey, including an event that is provisionally planned for Spring 2025 to enable more detailed engagement with DVLA about this opportunity. Additional information: The estimated contract value in this notice is a ceiling value which has been estimated based on an assumed contract duration of up to 5 years. Furthermore, the information provided about lots in this contract notice is yet to be finalised. The contract duration, estimated value and information about lots are subject to change as the design of this sourcing project evolves. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/002909-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jan 2025 | | Submission deadline | Not specified | | Future notice date | 28 Jan 2026 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £65,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR TRANSPORT | | Locality | SWANSEA | | Post town | Swansea | | Postcode | SA6 7JL | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL4 Mid and South West Wales | | ITL 3 | TLL43 Swansea | | Local authority | Swansea | | Electoral ward | Mynydd-bach | | Westminster constituency | Swansea West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 75110000 - General public services - 75130000 - Supporting services for the government - 75200000 - Provision of services to the community - 79342300 - Customer services ## Release History - 29 Jan 2025 at 09:10 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/002909-2025 ## Notice URLs - https://online1.snapsurveys.com/TCS - https://www.gov.uk/government/collections/transforming-public-procurement - https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d6e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d6e9.json.