---
title: "2025-26 Mental Health Telephone Service - NHS West Yorkshire Integrated Care Board"
ocid: "ocds-h6vhtk-04d705"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d705"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d705.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d705.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS WEST YORKSHIRE INTEGRATED CARE BOARD"
published: "2025-02-10"
---

# 2025-26 Mental Health Telephone Service - NHS West Yorkshire Integrated Care Board

Buyer: NHS WEST YORKSHIRE INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-04d705

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04d705.json)

## Summary

The NHS West Yorkshire Integrated Care Board is overseeing the procurement of a 24/7 mental health telephone service for NHS 111 mental health crisis calls covering Barnsley, Calderdale, Kirklees, Leeds, and Wakefield. This service, classified under health services (CPV code 85100000), will run from 1 April 2025 through 31 December 2026. The procurement process has reached the award stage, following a direct award under the Provider Selection Regime (PSR) and Health Care Services (Provider Selection Regime) Regulations 2023, with a contract valued at £1,254,558. The contract was formally awarded on 10 February 2025, with the decision endorsed by the Kirklees Health and Care Partnership Senior Leadership Team on 9 December 2024. Key contacts within the buying organisation include Stephanie Jones.

This tender represents significant opportunities for businesses involved in health services, especially those experienced in providing mental health crisis support. The successful provider, Nottingham Community Housing Association, was selected based on their proven ability to meet key performance criteria under the existing contract and their capacity to uphold these standards in the future. Businesses looking to compete in similar future tenders would benefit from demonstrating high standards in service delivery and performance metrics. Engaging in this sector can lead to business growth, given the consistent demand for comprehensive health services.

## Notice

A telephone service for NHS 111 mental health crisis calls in Barnsley, Calderdale, Kirklees, Leeds and Wakefield 2025-26. This is a 24 hour a day, 7 day a week service.

### Lot Information

Lot 1

The Contract Authority; NHS West Yorkshire Integrated Care Board intends to award a contract to an existing provider following Direct Award Process C. The authority is publishing this notice in Find a Tender in accordance with the NHS Provider Selection Regime. A 24/7 telephone service for NHS 111 mental health crisis calls in Barnsley, Calderdale, Kirklees, Leeds and Wakefield. The service is to be awarded for the period 01/04/2025-31/12/2026. The lifetime value of this award would be PS1,254,558.

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the Standstill Period. Representations by providers must be made to the relevant authority by 10/02/2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004445-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,254,558 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WEST YORKSHIRE INTEGRATED CARE BOARD |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF1 1LT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wakefield North |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | TLE4 West Yorkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NOTTINGHAM COMMUNITY HOUSING ASSOCIATION |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 10 Feb 2025 at 17:41 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004445-2025
- 29 Jan 2025 at 14:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002971-2025

## Notice URLs

- https://www.westyorkshire.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d705. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d705.json.