---
title: "TfL Customer Relationship Management (CRM) system"
ocid: "ocds-h6vhtk-04d727"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d727"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d727.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d727.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRANSPORT FOR LONDON"
published: "2025-01-29"
---

# TfL Customer Relationship Management (CRM) system

Buyer: TRANSPORT FOR LONDON  
Current stage: Planning  
OCID: ocds-h6vhtk-04d727

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04d727.json)

## Summary

Transport for London (TfL) is initiating the planning stage for procuring a Customer Relationship Management (CRM) system, under the tender ID ocds-h6vhtk-04d727. This procurement falls within the IT services industry category, specifically for consulting, software development, Internet, and support. The project is located in London and the main objective is to enhance communication with TfL's customers on various topics, including service updates and marketing campaigns. Key dates to note include the response deadline for the early market engagement exercise, set for 13th February 2025 at 12 pm.

This tender presents a valuable opportunity for businesses specialising in CRM solutions and software package and information systems. Companies with expertise in delivering comprehensive IT services, including consultancy, software development, and customer communication tools, would be well-suited to compete for this contract. Engaging in this procurement process could foster significant business growth by aligning with TfL, a prominent public transport authority in the UK. Interested parties should promptly reach out to Siahwash Amiri at siahwashamiri@tfl.gov.uk to participate in the early market engagement and submit their questionnaire responses by the specified deadline.

## Notice

The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns.

### Lot Information

Lot 1

The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns. Additional information: If you are interested in being part of this early market engagement exercise, please email siahwashamiri@tfl.gov.uk and the questionnaire will be shared with you on request. Interested parties should note that TfL reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity. I would appreciate if I can get the response back by 13th February 2025, 12pm.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003022-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | 30 Jan 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Jan 2025 at 17:01 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/003022-2025

## Notice URLs

- https://tfl.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d727. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d727.json.