---
title: "Contact Centre Telephony Solution (662-AHL)"
ocid: "ocds-h6vhtk-04d756"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d756"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d756.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d756.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NSAH (ALLIANCE HOMES) LTD"
published: "2025-09-26"
---

# Contact Centre Telephony Solution (662-AHL)

Buyer: NSAH (ALLIANCE HOMES) LTD  
Current stage: Award  
OCID: ocds-h6vhtk-04d756

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## Summary

The Alliance Homes Group, operating under NSAH (Alliance Homes) Ltd, conducted a procurement process titled 'Contact Centre Telephony Solution (662-AHL)' aimed at acquiring telecommunications services. This procurement targeted service provision for contact centre telephony solutions within North Somerset and neighbouring regions including Bristol, South Gloucestershire, and Swindon. The main office is based in Portishead, North Somerset. The process followed a Restricted Procedure under The Public Contracts Regulations 2015, categorised within the telecommunications services industry. Initially tendered on 30th January 2025, the procurement period concluded on 4th March 2025, with the invitation for the second stage issued on 19th March 2025. The contract, valued at approximately £673,666, was awarded on 9th September 2025 to Maintel Europe Ltd and is set to run until February 2030, with a possible extension of two years.

This tender presents an opportunity for businesses specialising in telecommunications services to expand their client base by engaging in public sector contracts. Companies with expertise in deploying and maintaining advanced telephony solutions are well-suited for such bids, especially those familiar with the specific needs of public entities like local authorities. The contract's multi-year duration, coupled with the potential for extension, offers a stable and substantial revenue stream, benefiting businesses looking to secure long-term partnerships within the UK regions. Aligning with public procurement standards, such as the Restricted Procedure, also opens pathways for businesses to establish credibility and demonstrate their capabilities in delivering critical communication infrastructures.

## Notice

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will

### Lot Information

Lot 1

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will

Renewal: The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/060201-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2025 |
| Submission deadline | 4 Mar 2025 |
| Future notice date | Not specified |
| Award date | 8 Sep 2025 |
| Contract period | 30 Jun 2025 - 28 Feb 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | £600,000 |
| Awards value | Not specified |
| Contracts value | £673,666 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NSAH (ALLIANCE HOMES) LTD |
| Locality | PORTISHEAD |
| Post town | Bristol |
| Postcode | BS20 7GF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK61 North Somerset |
| Local authority | North Somerset |
| Electoral ward | Portishead East |
| Westminster constituency | North Somerset |
| Delivery location | TLK1 Gloucestershire, Wiltshire and Bristol/Bath area |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 26 Sep 2025 at 13:30 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/060201-2025
- 30 Jan 2025 at 12:26 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003095-2025

## Notice URLs

- http://www.alliancehomesgroup.org.uk
- https://in-tendhost.co.uk/alliancehomes
- https://in-tendhost.co.uk/alliancehomes/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d756. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d756.json.