---
title: "IT Service Management Tooling Request for Information"
ocid: "ocds-h6vhtk-04da69"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04da69"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04da69.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04da69.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SOCIAL SECURITY SCOTLAND"
published: "2025-01-31"
---

# IT Service Management Tooling Request for Information

Buyer: SOCIAL SECURITY SCOTLAND  
Current stage: Planning  
OCID: ocds-h6vhtk-04da69

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04da69)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04da69.json)

## Summary

The procurement process initiated by Social Security Scotland involves a Request for Information (RFI) for the provision of IT Service Management Tooling. The organisation has issued a Prior Information Notice (PIN) to inform the market about its intention to procure IT Service Management Tooling Solutions. This process is categorised under 'Helpdesk and support services' and falls within the industry category of services. The closing date for responses is set for 12:00 noon on Thursday, 13 February 2025. Social Security Scotland, located in Dundee, UKM, is overseeing this process at the planning stage, with future notifications expected by 16 June 2025.

This tender offers a significant opportunity for businesses specialising in IT service management solutions, helpdesk services, and systems support services. Companies that can deliver robust and adaptable IT tooling solutions will find this an excellent opportunity to partner with a national agency. Responding to the RFI could pave the way for future procurement exercises, making it a strategic move for businesses looking to expand their footprint in the public sector. To compete, businesses should highlight their expertise in service management tools and their ability to meet the specific needs of Social Security Scotland.

## Notice

The Scottish Ministers, acting through Social Security Scotland, has released the Prior Information Notice (PIN) to potential suppliers of IT Service Management Tooling. The publication of this Prior Information Notice / Request for Information will be used to undertake preliminary market consultation and to inform the market of our intention to procure an IT Service Management Tooling Solution. Further information is provided in the RFI document attached to this notice.

### Lot Information

Lot 1

Please see this Prior Information Notice (PIN) relating to the provision of IT Service Management Tooling for Social Security Scotland. This PIN relates to a Request For Information (RFI) which Social Security Scotland are undertaking in advance of any future procurement exercise. It is not a pre qualification or tendering exercise. Please submit your response to Laura Louw by email(Laura.Louw@socialsecurity.gov.scot) copying in Yvonne Graham (Yvonne.Graham@socialsecurity.gov.scot) before the deadline of 12:00:00 noon Thursday 13 February 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003216-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | 15 Jun 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL SECURITY SCOTLAND |
| Locality | DUNDEE |
| Post town | Dundee |
| Postcode | DD1 4BF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | Maryfield |
| Westminster constituency | Dundee Central |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services
- 72253100 - Helpdesk services
- 72253200 - Systems support services

## Release History

- 31 Jan 2025 at 10:19 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/003216-2025

## Notice URLs

- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000788669
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=788669
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30345
- https://www.socialsecurity.gov.scot/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04da69. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04da69.json.