--- title: "Back Office Application Support and Modernisation" ocid: "ocds-h6vhtk-04dac8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dac8" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dac8.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dac8.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "POST OFFICE" published: "2025-01-31" --- # Back Office Application Support and Modernisation Buyer: POST OFFICE Current stage: Tender OCID: ocds-h6vhtk-04dac8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dac8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04dac8.json) ## Summary The Post Office is currently in the tender stage for procuring new suppliers to provide application management, hosting, and support for their back-office applications and services. The tender, titled "Back Office Application Support and Modernisation," targets the IT services industry with a classification (CPV) code of 72000000 and is located in the UK. Interested suppliers must submit their responses by 31st March 2025. The Post Office will issue different service aspects in lots, including finance applications support, databases and database applications support, customer service management support, robotic process automation support, and infrastructure and hosting. Contracts for successful suppliers will commence on 1st August 2025 and will initially run until 31st July 2030, with an option for extension up to three additional years. This tender represents a significant opportunity for businesses in the IT services sector, particularly those capable of managing and modernising back-office applications and infrastructure. Companies that specialise in finance applications, databases, customer service management, robotic process automation, and infrastructure hosting are particularly well-suited to compete. The Post Office’s restricted procedure allows selective procurement, ensuring that only the top five candidates with the highest scores based on the selection questionnaire will progress. This process provides a competitive edge to businesses with robust technical and economic capabilities, facilitating substantial business growth through long-term partnerships with a prominent UK organisation. ## Notice Post Office are looking to procure new suppliers to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting ### Lot Information Finance applications support Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting Renewal: Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option. Databases and database applications support Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting Renewal: Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option. Customer Service Management support Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting Renewal: Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option. Robotic Process Automation support Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting Renewal: Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option. Infrastructure and Hosting Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting Renewal: Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/003369-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Jan 2025 | | Submission deadline | 31 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2025 - 31 Jul 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | POST OFFICE | | Locality | LONDON | | Post town | Central London | | Postcode | EC2V 7ER | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Bassishaw | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 31 Jan 2025 at 16:43 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003369-2025 ## Notice URLs - https://corporate.postoffice.co.uk - https://corporate.postoffice.co.uk/en/governance/our-suppliers/working-with-us/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dac8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04dac8.json.