---
title: "Income Analytics Software as a Service"
ocid: "ocds-h6vhtk-04dad2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dad2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dad2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dad2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CHP"
published: "2025-06-20"
---

# Income Analytics Software as a Service

Buyer: CHP  
Current stage: Award  
OCID: ocds-h6vhtk-04dad2

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## Summary

CHP, a Social Housing Association based in Chelmsford, United Kingdom, has completed the procurement process for "Income Analytics Software as a Service." The tender falls under the industry category of Software Packages and Information Systems, with a focus on goods. The procurement process involved an open procedure and was aimed at identifying a system to analyse income at an individual tenancy level. The contract award was finalised on 13th June 2025 to Voicescape Ltd, a Salford-based SME, for a value of £297,850. The procurement process spanned various stages, beginning with a tender period ending on 11th March 2025, and worked towards a go-live date in September 2025 for a three-year contract with potential extensions.

This tender presents valuable business growth opportunities, especially for firms within the SME sector that specialise in software development, particularly those with expertise in data analytics and communication tracking. The requirement for such a comprehensive income analytics system highlights the growing role of technology in optimising housing management. Businesses with capabilities in software and information systems, particularly those offering innovative solutions tailored to the housing and community amenities sector, stand well-positioned to compete in similar future procurements. Such contracts can significantly expand their market reach and showcase their technological advancements within the public sector.

## Notice

CHP has identified a need for an income analytics system that can report at an individual tenancy level to look at customer payment patterns, which contact method the customer has engaged with, and whether a customer has read an email/SMS. The contract has been awarded.

### Lot Information

Lot 1

CHP has identified a need for an income analytics system that can report at an individual tenancy level to look at customer payment patterns, which contact method the customer has engaged with, and whether a customer has read an email/SMS. The contract has been awarded for two years with an option .to extend for a further year.

Renewal: The contract period is three (3) years from go-live with an option to extend for up to a further 24 months at CHP's discretion, including satisfactory performance by the Supplier. There will be an additional contract period for implementation prior to go-live, to be agreed with the successful bidder.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034108-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jun 2025 |
| Submission deadline | 11 Mar 2025 |
| Future notice date | Not specified |
| Award date | 12 Jun 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £297,850 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHP |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM2 5LB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Chelmer Village and Beaulieu Park |
| Westminster constituency | Chelmsford |
| Delivery location | TLH3 Essex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Jun 2025 at 13:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034108-2025
- 31 Jan 2025 at 17:03 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003380-2025

## Notice URLs

- https://procontract.due-north.com/Advert/Index?advertId=77814c82-ebdf-ef11-8133-005056b64545
- https://www.chp.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dad2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04dad2.json.