---
title: "TVP00950 - Work Force Management Software for Contact Centre"
ocid: "ocds-h6vhtk-04db15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04db15"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04db15.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04db15.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "THAMES VALLEY POLICE"
published: "2025-02-03"
---

# TVP00950 - Work Force Management Software for Contact Centre

Buyer: THAMES VALLEY POLICE  
Current stage: Planning  
OCID: ocds-h6vhtk-04db15

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04db15.json)

## Summary

Thames Valley Police, the largest non-metropolitan police force in England, servicing Berkshire, Buckinghamshire, and Oxfordshire, is in the planning stage of procuring a Workforce Management Software solution for their contact management employees. This procurement, identified as "TVP00950 - Work Force Management Software for Contact Centre", falls under the industry category of contact management software package (CPV 48333000). Interested suppliers are invited to submit their details via a questionnaire by 28th February 2025. Submissions should be directed to david.richings@thamesvalley.police.uk with the specified subject title. The contracting process is aligned with the legal basis 32014L0024 and is expected to cover regions indicated as UKJ1.

This tender presents a significant opportunity for companies specialising in contact management and workforce management software, enabling them to partner with a major regional police force. Businesses with experience in providing comprehensive software solutions for public safety organisations will find this an ideal chance to expand their client base and enhance their credentials in the public sector. By participating, vendors can showcase their innovative solutions, potentially secure a long-term partnership, and contribute to the efficiencies and operational improvements of Thames Valley Police's contact management system.

## Notice

Thames Valley Police are currently looking at Workforce Management (WFM) Software Solutions for Contact Management employees and would like to invite Suppliers to provide details of the WFM solutions they offer, by completing the attached questionnaire. Interested parties should submit completed questionnaires to david.richings@thamesvalley.police.uk with the subject title: TVP00950 Workforce Management Software Questionnaire, no later than 28/02/2025

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003496-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | 30 Jan 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THAMES VALLEY POLICE |
| Additional buyers | HAMPSHIRE AND ISLE OF WIGHT CONSTABULARY |
| Locality | KIDLINGTON, OXON |
| Post town | Oxford |
| Postcode | OX5 1NZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Cherwell |
| Electoral ward | Kidlington West |
| Westminster constituency | Bicester and Woodstock |
| Delivery location | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48333000 - Contact management software package

## Release History

- 3 Feb 2025 at 15:39 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/003496-2025

## Notice URLs

- http://www.hampshire.police.uk
- http://www.thamesvalley.police.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04db15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04db15.json.