---
title: "Online counselling and support service for children and young people"
ocid: "ocds-h6vhtk-04db35"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04db35"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04db35.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04db35.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS NORTH CENTRAL LONDON INTEGRATED CARE BOARD"
published: "2025-02-17"
---

# Online counselling and support service for children and young people

Buyer: NHS NORTH CENTRAL LONDON INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-04db35

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04db35.json)

## Summary

NHS North Central London Integrated Care Board has awarded a contract for an online counselling and support service for children and young people. This contract, valued at approximately £386,600, is targeted for the delivery of mental well-being services to young people aged between 11-18 years and up to 25 years for vulnerable groups. The service will be provided from 1st April 2025 to 31st March 2026 in the London Boroughs of Haringey and Islington. The procurement process followed the Provider Selection Regime (PSR) under the Health Care Services Regulations 2023, and the contract was awarded on 13th February 2025 to the incumbent provider, Kooth Digital Health Limited, without a call for competition.

This tender presents significant business growth opportunities for firms specialising in digital mental health services, particularly those experienced in providing online psycho-social support and counselling. Suitable businesses would include those offering innovative, secure, and user-friendly digital platforms for mental health, as well as those capable of extensive local community engagement through promotion and interaction within schools and community settings. Competing businesses should be prepared to demonstrate quality and innovation, value and cost-effectiveness, integration within local systems, and the ability to reduce health inequalities while improving access to care.

## Notice

Free online counselling and emotional well-being support service providing young people aged 11-18 years, and up to 25 years for vulnerable groups with a safe and secure means of accessing support from a professional team of qualified counsellors.

### Lot Information

Lot 1

Free online counselling and emotional well-being support service providing young people aged 11-18 years, and up to 25 years for vulnerable groups with a safe and secure means of accessing support from a professional team of qualified counsellors.
Service description/care pathway. The Service Provider shall provide:
a young person friendly, safe and easy to use website which is secure and allows a secure exchange of communication between the service provider and service user.
active local promotion of service (including marketing materials) to schools and other appropriate community settings to both professionals and young people.
a choice of qualified psychotherapists and counsellors to deliver counselling sessions who are trained to address mental health concerns.
drop in online chats for service users with qualified psychotherapists, counsellors and Emotional Well Being Practitioners
booked 1:1 counselling sessions for service users with qualified psychotherapists and counsellors.

This notice is an intention to award a contract to the existing provider following direct award process C.
The approximate lifetime value of the contract is 386,600
The expiring contract ends 31 March 2025 
The contract term will be 1 year with no option to extend.
The dates between which the services are intended to be provided is 1st April 2025 - 31st March 2026

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 13 February 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005331-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS NORTH CENTRAL LONDON INTEGRATED CARE BOARD |
| Locality | LONDON |
| Post town | North London |
| Postcode | N1 1TH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Laycock |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI43 Haringey and Islington |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KOOTH DIGITAL HEALTH |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85121270 - Psychiatrist or psychologist services

## Release History

- 17 Feb 2025 at 11:44 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005331-2025
- 3 Feb 2025 at 16:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003540-2025

## Notice URLs

- http://www.xenzone.co.uk
- https://www.nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04db35. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04db35.json.