--- title: "EV Charge Point Support & Maintenance Services" ocid: "ocds-h6vhtk-04dbec" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dbec" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dbec.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dbec.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NETWORK RAIL INFRASTRUCTURE LTD" published: "2025-02-05" --- # EV Charge Point Support & Maintenance Services Buyer: NETWORK RAIL INFRASTRUCTURE LTD Current stage: Tender OCID: ocds-h6vhtk-04dbec [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dbec) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04dbec.json) ## Summary Network Rail Infrastructure Ltd has initiated a tender for "EV Charge Point Support & Maintenance Services" as part of its Decarbonisation and Energy Efficiency Programme. This procurement falls under the services category in the telematics industry and aims to ensure the operational reliability and scalability of Network Rail's electric vehicle (EV) charging infrastructure. The procurement, based in London and covering nationwide locations, seeks to expand the network significantly over five years. The tender period ends on 14 March 2025, with invitations to the second stage issued on 23 April 2025. The total contract value is estimated at £16,400,000, featuring a duration of 1800 days for the contract period. This tender offers substantial opportunities for businesses excelling in maintenance and telematics services, particularly those with capabilities in multi-brand maintenance for both AC and DC EV chargers. Companies with innovative and data-driven maintenance solutions, including remote diagnostics and predictive analytics, would be well-suited to compete. This contract promises significant business growth potential through the continuous expansion and integration of advanced maintenance frameworks compatible with Network Rail’s Charge Point Management System (CPMS). Suppliers need to demonstrate their ability to manage large-scale infrastructure projects, ensuring high service availability and adopting eco-friendly practices to support Network Rail’s sustainability targets. ## Notice Network Rail is undertaking a Decarbonisation and Energy Efficiency Programme to transition towards sustainable and energy-efficient operations. This procurement is for the provision of maintenance services for Network Rail's electric vehicle (EV) charging infrastructure, ensuring optimal uptime, operational reliability, and scalability to support the electrification of Network Rail's fleet. The contract covers preventive and corrective maintenance, including scheduled servicing, diagnostics, and rapid fault resolution for both AC and DC charge points. It also includes warranty management, spare parts provisioning, and seamless integration with Network Rail's future Charge Point Management System (CPMS) for real-time monitoring, fault detection, and predictive maintenance analytics (procured separately and out of scope of this procurement). The supplier must demonstrate multi-brand maintenance capability, as the network consists of chargers from multiple OEMs, including Schneider, Kenpower, and Rolec, alongside chargers managed by third parties such as APCOA. The network will expand from 1,000 chargers in Year 1 (currently up to 300 chargers are in operation) to approximately 8,600 chargers by Year 5, with a long-term target of 10,000 charge points. The procurement aligns with Network Rail's sustainability and operational strategy, ensuring a cost-effective, scalable, and high-quality maintenance framework that supports fleet electrification, decarbonisation targets, and long-term infrastructure resilience. The selected supplier must provide innovative, data-driven maintenance solutions, incorporating remote diagnostics, predictive analytics, and sustainable servicing practices to optimise performance and reduce environmental impact. ### Lot Information Lot 1 This procurement seeks to ensure the long-term reliability, scalability, and operational efficiency of Network Rail's expanding EV charging infrastructure. The contract will provide preventive and corrective maintenance services to support the growth of the charging network from an estimated 1,000 chargers in Year 1 (currently operating up to 300 chargers) to 8,600 chargers by Year 5, with a projected total of 10,000 chargers by the end of the contract term. The contract includes preventive maintenance (PM) and corrective maintenance (CM) services, covering both AC and DC chargers from multiple OEMs (e.g., Schneider, Kenpower, Rolec). Preventive maintenance will involve scheduled inspections, cleaning, calibration, firmware updates, and proactive monitoring to optimise performance and extend charger lifespan. Corrective maintenance will provide rapid fault resolution, minimising downtime in accordance with strict Service Level Agreements (SLAs). This will ensure high operational availability. Suppliers will be required to integrate seamlessly with Network Rail's future Charge Point Management System (CPMS), which provides real-time performance monitoring, automated fault detection, and predictive analytics capabilities. The supplier must demonstrate the ability to leverage CPMS data for proactive issue resolution, optimise maintenance schedules, and provide detailed reporting on charger performance trends and fault trends. The scope of the contract includes: * Comprehensive Maintenance Services: Full lifecycle support for AC and DC EV charge points, ensuring continuous and efficient operation. * Scalable Maintenance Framework: The ability to support a rapidly growing network, expanding from 1,000 chargers in Year 1 to over 8,600 by Year 5, with a long-term projection of up to 10,000 chargers. * Performance Management & SLAs: Compliance with strict response and resolution times for critical and non-critical faults, ensuring minimal disruption to Network Rail's fleet operations. * Spare Parts & Warranty Management: Effective spare parts provisioning, including warranty coordination with OEMs. * Integration with CPMS: The supplier must align maintenance activities with real-time monitoring, fault detection, and automated reporting through Network Rail's CPMS. * Sustainability & Innovation: Adoption of eco-friendly maintenance practices, waste minimisation, and deployment of advanced tools such as predictive analytics and remote diagnostics to enhance operational efficiency. * Nationwide Coverage: The supplier must provide uniform service delivery across all urban, rural, and remote locations, ensuring consistent uptime and performance across the Network Rail estate. Additional information: In order to express an interest and download the procurement documentation you must register with the NR Bravo system at the address listed: https://networkrail.bravosolution.co.uk/ ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/003841-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Feb 2025 | | Submission deadline | 14 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £16,400,000 | | Lots value | £16,400,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NETWORK RAIL INFRASTRUCTURE LTD | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 8SW | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Waterloo & South Bank | | Westminster constituency | Vauxhall and Camberwell Green | | Delivery location | Not specified | ## CPV Codes ### Divisions - 31 - Electrical machinery, apparatus, equipment and consumables; lighting - 50 - Repair and maintenance services - 64 - Postal and telecommunications services - 65 - Public utilities ### Codes - 31158100 - Battery chargers - 50232100 - Street-lighting maintenance services - 64226000 - Telematics services - 65300000 - Electricity distribution and related services ## Release History - 5 Feb 2025 at 15:11 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003841-2025 ## Notice URLs - http://www.networkrail.co.uk - https://networkrail.bravosolution.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dbec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04dbec.json.