---
title: "Substance Misuse Telephone Helpline"
ocid: "ocds-h6vhtk-04dc03"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dc03"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dc03.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dc03.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SURREY COUNTY COUNCIL"
published: "2025-02-28"
---

# Substance Misuse Telephone Helpline

Buyer: SURREY COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04dc03

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04dc03.json)

## Summary

Surrey County Council has completed the procurement process for the "Substance Misuse Telephone Helpline," a service aimed at providing rehabilitation services within the main procurement category of services. The procurement followed the Provider Selection Regime (PSR) direct award process C, under the Health Care Services (Provider Selection Regime) Regulations 2023. Key dates include the confirmation of the contract award on 18 February 2025, with the contract set to start on 1 March 2025 and end on 31 March 2030. The total contract value is £187,899. The helpline will be available to the entire adult population of Surrey, headquartered in Reigate, UKJ26 region.

This tender represents significant opportunities for businesses involved in providing health and social care services, particularly those specialising in substance misuse and rehabilitation. By offering a range of contact points including telephone, SMS, and online platforms, the service enhances its accessibility and integration within the wider health and social care system. Businesses with experience in quality innovation, cost-effective service models, collaborative work within healthcare networks, and a commitment to social value through volunteer engagement will find this tender particularly well-suited to their expertise. Additionally, companies that provide scalable and sustainable solutions to reduce health inequalities will benefit from participating in this contract.

## Notice

This is PSR direct award C procedure.

### Lot Information

Lot 1

It is intended to award a contract to an existing provider following direct award process C for the provision of Substance Misuse Telephone Helpline. The contract will be awarded for the period of 3 years with available option to extend for 2 years.

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 17 February 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007501-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £187,899 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY COUNTY COUNCIL |
| Locality | REIGATE |
| Post town | Redhill |
| Postcode | RH2 8EF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | South Park & Woodhatch |
| Westminster constituency | Reigate |
| Delivery location | TLJ2 Surrey, East and West Sussex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SURREY DRUG AND ALCOHOL CARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312500 - Rehabilitation services

## Release History

- 28 Feb 2025 at 11:38 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007501-2025
- 5 Feb 2025 at 17:10 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003877-2025

## Notice URLs

- http://www.surreycc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dc03. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04dc03.json.