---
title: "Mobile Hardware Device Refresh and provision of related Services."
ocid: "ocds-h6vhtk-04dc6d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dc6d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dc6d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dc6d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "XC TRAINS LIMITED"
published: "2026-01-15"
---

# Mobile Hardware Device Refresh and provision of related Services.

Buyer: XC TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04dc6d

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## Summary

The procurement process for the "Mobile Hardware Device Refresh and provision of related Services" is managed by XC Trains Limited, a rail service provider based in the UK. This process involved the acquisition of mobile telephones, tablets, and associated accessories, with performance expected at various locations including Birmingham, Bournemouth, and Edinburgh among others. Initially active in the tender stage and intended under the Utilities Contracts Regulations 2016, the process has now reached the award stage, with the contract being awarded to Technology Recovery Group UK Limited, effective from 21st October 2025. The procurement followed a selective method under a negotiated procedure with prior call for competition, targeting the industry category of mobile telephones (CPV: 32250000). Key dates included the tender period ending on 12th March 2025, and the award being issued on 15th January 2026.

This tender presents significant opportunities for businesses involved in providing mobile hardware and associated services. The process was competitive, requiring suppliers to manage a large array of devices and provide comprehensive support services, which is ideal for companies with robust supply chain capabilities and experience in device management and repair services. Businesses specialising in Android and iOS devices, as well as those adept at logistics and technical support, would find themselves well-suited to compete in such procurements. The scale of deployment, involving over a thousand units, also points to a lucrative opportunity for businesses poised for growth in the mobile hardware sector.

## Notice

The requirement is for the procurement of replacement mobile phone handsets, tablets and accessories together with the roll out service associated with the device refresh. XC will also require an ongoing service that will consist of staging devices and the management of repair, replacements and beyond repair services.

### Lot Information

Lot 1

XC Trains Limited (XC) conducted a competitive tender under the Utilities Contracts Regulations 2016 for the purchase of mobile telephones and portable computer tablets together with associated accessories as a refresh/upgrade project for all devices currently used at XC Trains Limited. The tender included the requirement for the Supplier to develop and test XC Trains Limited device "Gold" build, the staging of the devices and the implementation and roll out services for the purchased hardware. Ongoing, the successful Supplier will be required to manage and maintain the devices and will be responsible for continued staging services and repair, replacement and beyond repair services. Approximate numbers of devices: * 1500 Android mobile telephones with 6.8 inch display * 800 computer tablets with 8 inch display * 150 computer tablets with 10 inch display * 20 iOS mobile telephones 6.3 inch display. Where an operating system has been specified this is a requirement due to interoperability with XC Trains Limited's applications that are to run on those devices and no alternative operating system can be accepted i.e. where Android is stated only devices with an Android operating system will be accepted. Note this tender is NOT for Mobile Voice and Data Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003545-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2026 |
| Submission deadline | 12 Mar 2025 |
| Future notice date | Not specified |
| Award date | 20 Oct 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | £25,000,000 |
| Awards value | Not specified |
| Contracts value | £1,615,553 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | XC TRAINS LIMITED |
| Locality | BUSINESS PARK |
| Post town | Sunderland |
| Postcode | SR3 3XP |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Doxford |
| Westminster constituency | Houghton and Sunderland South |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLK South West (England), TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TECHNOLOGY RECOVERY GROUP |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 30213200 - Tablet computer
- 32250000 - Mobile telephones

## Release History

- 15 Jan 2026 at 14:30 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003545-2026
- 28 Mar 2025 at 13:55 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011780-2025
- 6 Feb 2025 at 16:27 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004040-2025

## Notice URLs

- http://www.crosscountrytrains.co.uk
- https://www.crosscountrytrains.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dc6d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04dc6d.json.