---
title: "Provision of Customer Research Partner"
ocid: "ocds-h6vhtk-04dccc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dccc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dccc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dccc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PLUS DANE HOUSING LIMITED"
published: "2025-05-16"
---

# Provision of Customer Research Partner

Buyer: PLUS DANE HOUSING LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04dccc

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04dccc.json)

## Summary

Plus Dane Housing Limited, located in Liverpool, has completed a procurement process for the "Provision of Customer Research Partner" under an open procedure. This process, initiated as a tender, involved customer survey services within the NORTH WEST region of England. The procurement, classified under CPV 79342310, comprised two lots: "Customer Research (Perception Surveys)" awarded to Acuity Research & Practice Ltd, and "Transactional Satisfaction Survey Platform," which was unsuccessful. The initial contract period spans three years with optional extensions of up to two more years, with the first year ending on 31st March 2026. This procurement stage is now in a completed status with the contract signed on 12th May 2025.

This procurement presents an opportunity for businesses specialising in customer research and survey services, particularly for SMEs with expertise in housing and community amenities. The successful execution of the "Customer Research (Perception Surveys)" lot by Acuity Research & Practice Ltd demonstrates the demand for quality insights into customer perceptions, a vital aspect for housing bodies like Plus Dane Housing. Companies with strengths in delivering high-quality customer surveys and those capable of developing innovative survey platforms for transactional feedback could find potential growth opportunities in similar future tenders. Businesses interested in providing such services should prepare to meet high-quality standards, as bidding was structured around a 60% quality and 40% cost evaluation criteria.

## Notice

Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback Suppliers are invited to tender for either or both lots

### Lot Information

Customer Research (Perception Surveys)

Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months

Renewal: Contract to be re-procured upon expiry

Transaction Satisfaction Survey Platform

Service of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months

Renewal: Contract to be re-procured upon expiry

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022247-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2025 |
| Submission deadline | 10 Mar 2025 |
| Future notice date | Not specified |
| Award date | 11 May 2025 |
| Contract period | Not specified |
| Recurrence | 2028 - 2030 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | £220,000 |
| Awards value | Not specified |
| Contracts value | £130,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLUS DANE HOUSING LIMITED |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 4AE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics
- 79342310 - Customer survey services

## Release History

- 16 May 2025 at 13:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022247-2025
- 4 Mar 2025 at 12:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004184-2025
- 4 Mar 2025 at 12:05 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007822-2025

## Notice URLs

- https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=930803485
- https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=950426472
- https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
- https://www.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./EK57EEYZGZ
- https://www.plusdane.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dccc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04dccc.json.