---
title: "JHG - Out of Hours Call Handling Tender"
ocid: "ocds-h6vhtk-04dcdf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dcdf"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dcdf.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dcdf.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "JIGSAW HOMES GROUP"
published: "2025-03-05"
---

# JHG - Out of Hours Call Handling Tender

Buyer: JIGSAW HOMES GROUP  
Current stage: Tender  
OCID: ocds-h6vhtk-04dcdf

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04dcdf.json)

## Summary

The Jigsaw Homes Group (JHG) is seeking service providers for their "Out of Hours Call Handling Tender", under the classification of telephone-answering services (CPV code 79510000). This procurement, which is currently in the tender update stage, involves handling calls outside regular working hours. The opportunity is open to businesses that can deliver quality telephone-answering services for JHG’s locations in Greater Manchester, Cheshire, Merseyside, Lancashire, and the East Midlands. Interested suppliers should note key deadlines have been extended, with the final submission date now on 12th March 2025 at 12:00 PM. The contract is valued at GBP 50,000 and is set for an initial period of two years with an option to extend up to a total of four years based on satisfactory performance.

This tender presents significant business growth opportunities for firms specialising in call handling services. Companies experienced in delivering high-quality customer service and managing communication efficiently will be well-suited for this tender. The 60/40 price-quality split ensures that businesses delivering superior quality service at competitive rates will have an edge. Additionally, the possibility of extending the contract beyond the initial term provides a stable, long-term project for successful bidders, making it an attractive prospect for established call handling firms looking to expand their portfolio in the public sector.

## Notice

Out of Hours Call Handling Service

### Lot Information

Lot 1

We are looking for a single out of hours call handling service, 60/40 price/quality split, please refer to tender documents for more details.

Renewal: Based on satisfactory performance the initial two years could be extended by a further two years to a maximum of four years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004210-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2025 |
| Submission deadline | 7 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | £50,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | JIGSAW HOMES GROUP |
| Locality | ASHTON-UNDER-LYNE |
| Post town | Oldham |
| Postcode | OL6 7AT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD35 Greater Manchester South East |
| Local authority | Tameside |
| Electoral ward | St Peter's |
| Westminster constituency | Ashton-under-Lyne |
| Delivery location | TLD North West (England), TLF East Midlands (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 5 Mar 2025 at 17:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004210-2025
- 5 Mar 2025 at 17:05 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008112-2025

## Notice URLs

- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.jigsawhomes.org.uk
- https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=233751
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8761
- https://www.mytenders.co.uk/sitehelp/help_guides.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dcdf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04dcdf.json.