--- title: "Electronic Bill Payment Services" ocid: "ocds-h6vhtk-04dd47" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dd47" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dd47.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dd47.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "STOKE-ON-TRENT CITY COUNCIL" published: "2025-02-10" --- # Electronic Bill Payment Services Buyer: STOKE-ON-TRENT CITY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-04dd47 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dd47) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04dd47.json) ## Summary Stoke-on-Trent City Council is in the planning stage for an open and competitive tender process to procure electronic bill payment services, classified under banking services (CPV code 66110000). This procurement will enable residents to make payments for council-related charges at PayPoint and Post Office locations. The opportunity is anticipated to commence with further communications by 1st April 2025, and it is located in the UKG23 region. Interested suppliers are encouraged to express interest and provide feedback on the proposed scope of services by contacting the relevant council representative. This tender presents a significant opportunity for businesses specialising in financial transaction processing and secure electronic payment solutions, particularly those that can offer scalable services and efficient payment handling capabilities. Companies offering innovative digital services, seamless transaction rerouting, and secure reporting options are well-suited to compete for this contract. The procurement, aimed at ensuring high service standards while embracing innovative solutions, can be instrumental in driving business growth for providers capable of handling substantial transaction volumes and integrating modern payment technologies. ## Notice Stoke-on-Trent City Council is seeking to procure a provider for electronic bill payment services that will allow residents to make payments at PayPoint and Post Office locations for council-related charges, including: - Council Tax - Housing Rent - Other Miscellaneous Payments Owed to the Council The selected provider must facilitate seamless payment processing, ensure timely deposit of funds into the council's bank account, and provide secure transaction reporting. ### Lot Information Lot 1 The contract will involve the provision of an electronic bill payment service with the following key features: 1. Payment Processing at PayPoint and Post Office Locations: - Residents must be able to make payments at any PayPoint or Post Office location nationwide. - Transactions must be processed efficiently, ensuring minimal delays. 2. Transaction Rerouting: - The provider must ensure the rerouting of transactions is completed within 4 weeks of contract commencement without any disruption to customers. 3. Custom Reference Generation: - The council must have the ability to generate and manage unique customer references for each payment transaction. 4. Third-Party Card Printing Integration: - The provider must enable the council to use a third-party supplier to print bill payment cards as required. 5. Timely Income Management: - Funds collected at PayPoint and Post Office locations must be deposited into the council's designated bank account within 3 working days. - Income can be provided net of transaction fees. 6. Secure Reporting and Data Access: - The provider must supply a secure web-based portal for transaction monitoring. - Transaction data must be accessible in multiple formats, including: - Downloadable reports in .csv format. - Automated data transfers via SFTP. - Real-time or scheduled data access via API integration to enable seamless data exchange with council systems. 7. Scalability and Flexibility: - The solution must accommodate fluctuating transaction volumes. - Estimated annual volume: 215,000 transactions (125,000 PayPoint, 90,000 Post Office). The council wishes to continue fulfilling its current services to the same high standard, though recognizes the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever developing digital service area. If you are interested in any further discussions regarding this notice please contact Gabriella.brown@stoke.gov.uk with the reference 'Electronic Bill Payments' where additional details can be discussed. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/004350-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Feb 2025 | | Submission deadline | Not specified | | Future notice date | 31 Mar 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | STOKE-ON-TRENT CITY COUNCIL | | Locality | STOKE-ON-TRENT | | Post town | Stoke-on-Trent | | Postcode | ST4 1HH | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG2 Shropshire and Staffordshire | | ITL 3 | TLG23 Stoke-on-Trent | | Local authority | Stoke-on-Trent | | Electoral ward | Hartshill Park & Stoke | | Westminster constituency | Stoke-on-Trent Central | | Delivery location | TLG23 Stoke-on-Trent | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 66 - Financial and insurance services ### Codes - 30162000 - Smart cards - 66110000 - Banking services - 66172000 - Financial transaction processing and clearing-house services ## Release History - 10 Feb 2025 at 14:27 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/004350-2025 ## Notice URLs - https://www.stoke.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dd47. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04dd47.json.