---
title: "Support at Home (Domiciliary Care) Services - North East Lincolnshire"
ocid: "ocds-h6vhtk-04dd5c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dd5c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dd5c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04dd5c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD"
published: "2025-07-03"
---

# Support at Home (Domiciliary Care) Services - North East Lincolnshire

Buyer: NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-04dd5c

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## Summary

The procurement process initiated by the NHS Humber and North Yorkshire Integrated Care Board focuses on commissioning Support at Home (Domiciliary Care) Services in North East Lincolnshire. This contract, under the Health and Social Work Services category (CPV code 85000000), uses an open procedure for procurement. Key contract completion dates emphasize a contract starting on 19th May 2025, after the earlier tender process concluded on 19th March 2025. It involves the award of four service lots, each tailored to specific care and support needs within the North East Lincolnshire area (region code UKE13), including Geographical Area Care, Enhanced Support at Home, Carers Breaks Provision, and System Resilience Provision. The awarded contracts, with a total value of approximately £58 million, seek to enhance health and social care outcomes within the region.

This tender provides multiple opportunities for businesses in the health and social care sectors, particularly those specialising in domiciliary care, intensive support, and respite services. Firms with capabilities to deliver responsive and flexible person-centred support, and those experienced in managing care to reduce hospital admissions and facilitate timely discharges, will find advantageous prospects here. Small and medium-sized enterprises, as well as larger organisations, are well-suited to bid under these contracts due to the diverse service requirements and collaboration with the NHS to enhance community resilience and support pathways. Participation in this procurement could significantly contribute to business growth and establish valuable partnerships within the public healthcare sector.

## Notice

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process. This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL). The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience. 1. Geographical Areas (Lot 1 (a, b, and c)) * Delivery of high-quality domiciliary care services to individuals living within their specified geographical area. * Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support. * Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living. * Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer. 2. Enhanced Support at Home (Lot 2) * Provision of intensive support to individuals with complex care needs. * Includes promoting health resilience and avoiding unnecessary hospital admissions. 3. Carers Breaks Provision (Lot 3) * Delivery of flexible respite care to support informal carers. * Must include planned and emergency breaks with tailored services to meet carers' and service users' needs. 4. System Resilience Provision (Lot 4) * Support during peak times and emergencies. * Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.

### Lot Information

Geographical Areas

Support at Home (Domiciliary Care) Services

Options: Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.

Enhanced Support at Home

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process. This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL). The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience. 1. Geographical Areas (Lot 1 (a, b, and c)) * Delivery of high-quality domiciliary care services to individuals living within their specified geographical area. * Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support. * Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living. * Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer. 2. Enhanced Support at Home (Lot 2) * Provision of intensive support to individuals with complex care needs. * Includes promoting health resilience and avoiding unnecessary hospital admissions. 3. Carers Breaks Provision (Lot 3) * Delivery of flexible respite care to support informal carers. * Must include planned and emergency breaks with tailored services to meet carers' and service users' needs. 4. System Resilience Provision (Lot 4) * Support during peak times and emergencies. * Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.

Options: Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.

Carers Breaks Provision

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process. This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL). The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience. 1. Geographical Areas (Lot 1 (a, b, and c)) * Delivery of high-quality domiciliary care services to individuals living within their specified geographical area. * Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support. * Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living. * Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer. 2. Enhanced Support at Home (Lot 2) * Provision of intensive support to individuals with complex care needs. * Includes promoting health resilience and avoiding unnecessary hospital admissions. 3. Carers Breaks Provision (Lot 3) * Delivery of flexible respite care to support informal carers. * Must include planned and emergency breaks with tailored services to meet carers' and service users' needs. 4. System Resilience Provision (Lot 4) * Support during peak times and emergencies. * Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.

Options: Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.

System Resilience Provision

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process. This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL). The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience. 1. Geographical Areas (Lot 1 (a, b, and c)) * Delivery of high-quality domiciliary care services to individuals living within their specified geographical area. * Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support. * Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living. * Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer. 2. Enhanced Support at Home (Lot 2) * Provision of intensive support to individuals with complex care needs. * Includes promoting health resilience and avoiding unnecessary hospital admissions. 3. Carers Breaks Provision (Lot 3) * Delivery of flexible respite care to support informal carers. * Must include planned and emergency breaks with tailored services to meet carers' and service users' needs. 4. System Resilience Provision (Lot 4) * Support during peak times and emergencies. * Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.

Options: Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036999-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2025 |
| Submission deadline | 19 Mar 2025 |
| Future notice date | Not specified |
| Award date | 18 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £58,074,170 |
| Lots value | £58,074,170 |
| Awards value | Not specified |
| Contracts value | £58,074,170 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD |
| Additional buyers | NHS HUMBER & NORTH YORKSHIRE ICB |
| Locality | EAST RIDING OF YORKSHIRE |
| Post town | Hull |
| Postcode | HU10 6DT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Willerby and Kirk Ella |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE13 North and North East Lincolnshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | COMFORT CALL; HALES GROUP; HEALTH NOW; HUMBERSIDE INDEPENDENT CARE ASSOCIATION; NURTRIO |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 3 Jul 2025 at 08:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036999-2025
- 10 Feb 2025 at 15:57 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004400-2025

## Notice URLs

- https://atamis-1928.my.site.com/login
- https://humberandnorthyorkshire.icb.nhs.uk
- https://www.england.nhs.uk/commissioning/how-commissioning-is-changing/nhs-provider-selection-regime/independent-patient-choice-and-procurement-panel/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04dd5c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04dd5c.json.