---
title: "Colleague Safeguarding Support Services"
ocid: "ocds-h6vhtk-04e27b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e27b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e27b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e27b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OFCOM"
published: "2025-09-12"
---

# Colleague Safeguarding Support Services

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-h6vhtk-04e27b

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## Summary

The public procurement process detailed here involves the award of a contract by Ofcom, the UK communications regulator, for "Colleague Safeguarding Support Services" within the business services sector. The contract was awarded to March on Stress Ltd. The procurement is categorised under CPV code 71356300 for technical support services, aimed at providing a support package for colleagues working with distressing content and material. The procurement process, initiated as an open procedure, has reached the 'Award' stage as of 12 September 2025, and the contract was signed on 1 June 2025. The tender, initially in the 'active' stage, involved services to be delivered in London, and was estimated at a value of £360,000. Key principles included psychological screening, risk assessment, tailored support, and frequent monitoring to ensure the safety and well-being of high-risk role colleagues.

This tender presents an opportunity for businesses specialising in psychological services, consultancy, clinical support, and tailored employee assistance programmes. Companies that can offer flexibility and adaptability in their services, as well as expertise in the delivery of psychological assessment and trauma therapy, would be well-positioned to compete for such contracts. The requirement for agility and the capacity to evolve the support services in line with Ofcom’s needs also suggests an ongoing demand for innovative solutions and skilled professionals capable of addressing mental health support in the workplace. Smaller and medium-sized enterprises (SMEs), like March on Stress Ltd., which was awarded the contract, can leverage such opportunities to expand their service offerings within the public sector.

## Notice

Ofcom has a requirement for a package of support for colleagues working with Distressing Content and Material. The current key principles of this approach are: 5. Risk Assess the Role - Directors will assess the relevant role to understand the risk presented by the work and assign a role risk tier (high or low). 6. Understand the Individual - We recognise that what could cause distress or negatively affect people varies from person to person and that individuals have different needs when it comes to managing working with DCM safely. o Where colleagues are in High Tier roles, their individual needs are assessed through an annual psychological screening and assessment with an external provider, along with any specific needs they self-identify. o For Low Tier roles, individual needs are only self-identified. 7. Provide tailored support - Support will include in-role support, expert assessment and clinical support provided by our external provider as appropriate. 8. Monitor and review - Relevant roles will be monitored to understand changes in the nature of the risk that might require roles to be reassessed. We also recognise that the needs of colleagues may change over time, and the support available will be adjusted accordingly. Enhanced support: Colleagues may be identified as requiring enhanced support for them to conduct their roles safely and will be offered biannual psychological screening. Examples of when a colleague may access enhanced support include: * Our external provider (as identified through this tender process) recommends enhanced support after a psychological screening and assessment. * The colleague identifies that they require more support to complete the work safely. * The need for more support is identified by a line manager during a safeguarding conversation or wellbeing conversation during a 1:1 * Managers may pre-emptively request Enhanced Support an individual colleague or whole team to if a role or piece of work is felt to be very high risk This should be done with the approval of a Director. * If a colleague notifies their managers that they are pregnant, that they have given birth, or their partner has given birth in the last 6 months. Ofcom requires a package of external specialist support to accompany this strategy and policy by providing psychological screening and assessment for colleagues, to identify the tailored support that they need to do their role safely, trauma therapy for those identified as requiring clinical support and training to support Line Managers to successfully deliver this policy. This process has been in effect for one year and is still being reviewed and enhanced. Over the course of the tender this pathway may evolve and develop so it is important that a service is able to support and adapt, mirroring Ofcom's approach to agility. We currently have approximately 300 colleagues in high tier roles review of how roles are risk assessed is underway and it is anticipated that enhancements will be made that may impact upon this figure. As a minimum, the service must deliver the following: Commercial Document CD098 (Version 1.1) Page 11 of 47 ITT - Open Procedure Last Updated: 19 April 2024 Next Review Date: 19 April 2025 Classification: CONFIDENTIAL 1. A validated online psychological surveillance questionnaire to identify where Colleagues reacquire additional to work with DCM safely. o Offered to all "high tier" colleagues annually and colleagues who are identified as reacquiring "enhanced support" support bi-annually. o This process should then determine whether that person either needs no further intervention or if they would benefit from an assessment. o Manage the issuing of invitations, reminders, and survey results to Ofcom colleagues. o Maintain and provide records including colleagues who have completed the questionnaire and dates, high level overviews of trends and themes, individual repots identifying needs and support for colleagues.

### Lot Information

Lot 1

Ofcom has a requirement for a package of support for colleagues working with Distressing Content and Material. The current key principles of this approach are: 5. Risk Assess the Role - Directors will assess the relevant role to understand the risk presented by the work and assign a role risk tier (high or low). 6. Understand the Individual - We recognise that what could cause distress or negatively affect people varies from person to person and that individuals have different needs when it comes to managing working with DCM safely. o Where colleagues are in High Tier roles, their individual needs are assessed through an annual psychological screening and assessment with an external provider, along with any specific needs they self-identify. o For Low Tier roles, individual needs are only self-identified. 7. Provide tailored support - Support will include in-role support, expert assessment and clinical support provided by our external provider as appropriate. 8. Monitor and review - Relevant roles will be monitored to understand changes in the nature of the risk that might require roles to be reassessed. We also recognise that the needs of colleagues may change over time, and the support available will be adjusted accordingly. Enhanced support: Colleagues may be identified as requiring enhanced support for them to conduct their roles safely and will be offered biannual psychological screening. Examples of when a colleague may access enhanced support include: * Our external provider (as identified through this tender process) recommends enhanced support after a psychological screening and assessment. * The colleague identifies that they require more support to complete the work safely. * The need for more support is identified by a line manager during a safeguarding conversation or wellbeing conversation during a 1:1 * Managers may pre-emptively request Enhanced Support an individual colleague or whole team to if a role or piece of work is felt to be very high risk This should be done with the approval of a Director. * If a colleague notifies their managers that they are pregnant, that they have given birth, or their partner has given birth in the last 6 months. Ofcom requires a package of external specialist support to accompany this strategy and policy by providing psychological screening and assessment for colleagues, to identify the tailored support that they need to do their role safely, trauma therapy for those identified as requiring clinical support and training to support Line Managers to successfully deliver this policy. This process has been in effect for one year and is still being reviewed and enhanced. Over the course of the tender this pathway may evolve and develop so it is important that a service is able to support and adapt, mirroring Ofcom's approach to agility. We currently have approximately 300 colleagues in high tier roles review of how roles are risk assessed is underway and it is anticipated that enhancements will be made that may impact upon this figure. As a minimum, the service must deliver the following: Commercial Document CD098 (Version 1.1) Page 11 of 47 ITT - Open Procedure Last Updated: 19 April 2024 Next Review Date: 19 April 2025 Classification: CONFIDENTIAL 1. A validated online psychological surveillance questionnaire to identify where Colleagues reacquire additional to work with DCM safely. o Offered to all "high tier" colleagues annually and colleagues who are identified as reacquiring "enhanced support" support bi-annually. o This process should then determine whether that person either needs no further intervention or if they would benefit from an assessment. o Manage the issuing of invitations, reminders, and survey results to Ofcom colleagues. o Maintain and provide records including colleagues who have completed the questionnaire and dates, high level overviews of trends and themes, individual repots identifying needs and support for colleagues.

Options: 2 options to extend the contract each by 12 months at Ofcom's sole discretion

Renewal: 2 options to extend the contract each by 12 months at Ofcom's sole discretion

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/056257-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2025 |
| Submission deadline | 19 Mar 2025 |
| Future notice date | Not specified |
| Award date | 31 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £360,000 |
| Lots value | £360,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARCH ON STRESS |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71356300 - Technical support services

## Release History

- 12 Sep 2025 at 13:59 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/056257-2025
- 17 Feb 2025 at 10:30 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005303-2025

## Notice URLs

- https://ofcom.bravosolution.co.uk
- https://ofcom.org.uk
- https://ofcom.org.uk.
- https://www.bing.com/search?q=www.find-court-tribunal.service.gov.uk&form=IPRV10

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e27b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e27b.json.