---
title: "Primary Care Complete Clinical System"
ocid: "ocds-h6vhtk-04e27f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e27f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e27f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e27f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS MID AND SOUTH ESSEX INTEGRATED CARE BOARD"
published: "2025-02-17"
---

# Primary Care Complete Clinical System

Buyer: NHS MID AND SOUTH ESSEX INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-04e27f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e27f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e27f.json)

## Summary

NHS Mid and South Essex Integrated Care Board has completed the procurement process for the "Primary Care Complete Clinical System," awarding a contract to The Phoenix Partnership (TPP). This contract, classified under the "Medical software package" category, ensures the delivery of integrated patient care through the SystmOne system. The contract will run from 1st April 2025 to 30th June 2026, with a total value of £3,024,951.00. The procurement method used was a direct award without a call for competition due to the expiration of the previous framework and the pressing need to maintain continuity of care across approximately 150 practices within Mid and South Essex. The contract was signed on 31st January 2025.

This tender presents significant business growth opportunities, especially for companies specialising in medical software and integrated care solutions. Businesses capable of offering comprehensive, reliable, and scalable healthcare IT systems would find this tender suitable given the complexity and scale of the primary care services required. The Phoenix Partnership's experience and established position in the market highlight the importance of having robust, quality-focused solutions that meet high standards of patient care and operational efficiency in the healthcare sector.

## Notice

This is a voluntary ex ante transparency notice communicating NHS Mid and South Essex Integrated Care Board's (the Authority) intention to award a contract to The Phoenix Partnership (Leeds) Ltd for the provision of SystmOne, a complete clinical system which will support Primary Care in Mid and South Essex to deliver integrated patient care. This contract commences 1st April 2025 until 30th June 2026, at a total aggregate contract value including extensions of PS3,024,951.00.

### Lot Information

Lot 1

Previously during the transition between GPSoC Framework and The GP IT Futures Lot 1 Framework Agreement, Continuity Call Off Agreements (CCOA) were agreed nationally by NHSE and put into place in behalf of the Mid and South Clinical Commissioning Groups (CCGs). NHS Digital and the National Commercial and Procurement Hub worked together to create a fourth procurement vehicle under the GP IT Futures Lot 1 framework, which mimics the Further Competition - On Catalogue procurement methodology but expands on the concept to allow Call Off Agreements to be awarded for values of up to PS1.5M, covering both Foundation and none Foundation solutions. The Bridging Agreement process was then executed, with a mini competition run by NHS Digital / the Hub on behalf of the then CCG. Bridging Agreements were timebound to a maximum of eighteen months. The mini competitions focused on the timescales for change and cost of change associated with switching products in the short term. Following the mini competition, NHS Digital / the Hub then provided the CCG with Order Summaries, which outline the ongoing contractual position for the solutions in use by the CCG. The Authority (now the Mid and South Essex Integrated Care Board) is planning to re-compete the entire GP IT estate via an appropriate route to market, however, the GP IT Futures framework expired on 31 March 2023. The procurement for a Framework Agreement to replace this was due to be completed by 2024 by NHS Digital. The website states that Continuity contracts have been put in place to ensure that you continue to have access to your purchased solutions and services between 1 April 2023 and the go live date of the replacement, which is scheduled for early 2024. The page was last edited on 25th March 2024, however, the replacement Framework has not been concluded to date by NHS Digital. The Continuity Contracts in place for Mid and South Essex Integrated Care Board expire on 31st March 2025. As the Authority is unable to run a mini competition under the replacement framework (the Digital Pathways which has been delayed until after the new Procurement Act 2023 is running from 24th February 2025), it has taken a decision to award a contract to the incumbent Provider TPP without call for competition, as TPP is considered to be the most technically capable provider to deliver the primary care core clinical service requirement given the unacceptable financial risks, duplication of resource and continuity of provision risks associated with any change in contractor and therefore swap out of digital solution across c. 150 practices across mid and south Essex within the timescales remaining available to undertake this in. The Authority has been left with no option but to continue the provision via a direct award without call for competition. This award is made to ensure quality, safety and consistency in provision of care that meet the needs of the vulnerable patient population within Mid and South Essex. To date the aggregate contract spend with TPP for provision of SystmOne for the following contract periods is PS8,352,478.00: Initial contract term: 1st October 2022 - 31st March 2024. 1st extension: 1st April 2024 - 31st October 2024. 2nd Extension: 1st November 2024 - 31st March 2025. Proposed extension subject of this VEAT: 1st April 2025 - 30th June 2026

### Procurement Information

Previously during the transition between GPSoC Framework and The GP IT Futures Lot 1 Framework Agreement, Continuity Call Off Agreements (CCOA) were agreed nationally by NHSE and put into place in behalf of the Mid and South Clinical Commissioning Groups (CCGs). NHS Digital and the National Commercial and Procurement Hub worked together to create a fourth procurement vehicle under the GP IT Futures Lot 1 framework, which mimics the Further Competition - On Catalogue procurement methodology but expands on the concept to allow Call Off Agreements to be awarded for values of up to PS1.5M, covering both Foundation and none Foundation solutions. The Bridging Agreement process was then executed, with a mini competition run by NHS Digital / the Hub on behalf of the then CCG. Bridging Agreements were timebound to a maximum of eighteen months. The mini competitions focused on the timescales for change and cost of change associated with switching products in the short term. Following the mini competition, NHS Digital / the Hub then provided the CCG with Order Summaries, which outline the ongoing contractual position for the solutions in use by the CCG. The Authority (now the Mid and South Essex Integrated Care Board) is planning to re-compete the entire GP IT estate via an appropriate route to market, however, the GP IT Futures framework expired on 31 March 2023. The procurement for a Framework Agreement to replace this was due to be completed by 2024 by NHS Digital. The website states that Continuity contracts have been put in place to ensure that you continue to have access to your purchased solutions and services between 1 April 2023 and the go live date of the replacement, which is scheduled for early 2024. The page was last edited on 25th March 2024, however, the replacement Framework has not been concluded to date by NHS Digital. The Continuity Contracts in place for Mid and South Essex Integrated Care Board expire on 31st March 2025. As the Authority is unable to run a mini competition under the replacement framework (the Digital Pathways which has been delayed until after the new Procurement Act 2023 is running from 24th February 2025), it has taken a decision to award a contract to the incumbent Provider TPP without call for competition, as TPP is considered to be the most technically capable provider to deliver the primary care core clinical service requirement given the unacceptable financial risks, duplication of resource and continuity of provision risks associated with any change in contractor and therefore swap out of digital solution across c. 150 practices across mid and south Essex within the timescales remaining available to undertake this in. The Authority has been left with no option but to continue the provision via a direct award without call for competition. This award is made to ensure quality, safety and consistency in provision of care that meet the needs of the vulnerable patient population within Mid and South Essex.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005309-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,024,951 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS MID AND SOUTH ESSEX INTEGRATED CARE BOARD |
| Locality | BASILDON |
| Post town | Southend-on-Sea |
| Postcode | SS14 3HG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Basildon |
| Electoral ward | Fryerns |
| Westminster constituency | Basildon and Billericay |
| Delivery location | TLH3 Essex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE PHOENIX PARTNERSHIP (TPP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48180000 - Medical software package

## Release History

- 17 Feb 2025 at 10:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005309-2025

## Notice URLs

- https://tpp-uk.com
- https://www.midandsouthessex.ics.nhs.uk
- https://www.midandsouthessex.ics.nhs.uk/contact

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e27f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e27f.json.