--- title: "Provision of the ScotRail Website" ocid: "ocds-h6vhtk-04e284" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e284" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e284.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e284.json" source: "Find A Tender Service" current_stage: "Award" buyer: "SCOTRAIL TRAINS LIMITED" published: "2025-10-09" --- # Provision of the ScotRail Website Buyer: SCOTRAIL TRAINS LIMITED Current stage: Award OCID: ocds-h6vhtk-04e284 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e284) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e284.json) ## Summary ScotRail Trains Limited, based in Glasgow, UK, has concluded a procurement process concerning the provision of IT services for the ScotRail.co.uk website, with the procurement stage denoted as an award. The process involves a 36-month contract extension to the existing service provider, Altcom Limited, covering hosting, maintenance, and support services. The main procurement category is services within the IT sector, specifically IT services: consulting, software development, Internet and support, and world wide web site design and operation host services. The procurement method was limited, carried out without prior publication of a call for competition, and was justified under the Utilities Contracts (Scotland) Regulations 2016 due to the technical impracticality and cost implications of changing suppliers. This tender presents strategic growth opportunities for businesses specializing in IT services, particularly those with expertise in website hosting and maintenance for large transport service providers. Since the procurement strategy indicates ongoing refinement related to future retail system integrations, there will likely be further opportunities for IT firms adept at handling evolving service scopes and systems integration. Organisations familiar with railway sector regulations and those capable of efficiently managing long-term IT projects in a dynamic environment stand to benefit the most from such engagements. ## Notice This involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems. Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market ### Lot Information Lot 1 This involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems. Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market ### Procurement Information On the basis of The Utilities Contracts (Scotland) Regulations 2016 in accordance with regulation 86.(1)(b)(i)(ii) a contract may be modified without a new procurement to provide for additional services, irrespective of their value, that have become necessary where a change of supplier cannot be made technical reasons and would cause significant inconvenience or substantial duplication of costs for the utility. This notice involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems. Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/063709-2025 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Oct 2025 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 17 Feb 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTRAIL TRAINS LIMITED | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G2 6HQ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | TLM Scotland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ALTCOM | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72413000 - World wide web (www) site design services - 72415000 - World wide web (www) site operation host services ## Release History - 9 Oct 2025 at 12:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/063709-2025 - 17 Feb 2025 at 10:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005315-2025 ## Notice URLs - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000789532 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30589 - https://www.scotrail.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e284. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e284.json.