--- title: "Annual Servicing, Maintenance and Emergency Callout/Repair of Intruder Alarm Equipment" ocid: "ocds-h6vhtk-04e29c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e29c" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e29c.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e29c.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "SOUTH WALES POLICE" published: "2025-02-17" --- # Annual Servicing, Maintenance and Emergency Callout/Repair of Intruder Alarm Equipment Buyer: SOUTH WALES POLICE Current stage: Tender OCID: ocds-h6vhtk-04e29c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e29c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e29c.json) ## Summary The Police and Crime Commissioner for South Wales has announced an active tender for the annual servicing, maintenance, and emergency callout/repair of intruder alarm equipment throughout the force area. The procurement is classified under the industry category "Burglar and fire alarms" (CPV code 31625000) and involves a variety of services including routine inspections, maintenance, repair work, alarm monitoring, and new installations. The procurement process is currently in the tender stage, with bids due by 10th March 2025 at 12:00 PM. The contract is valued at £130,000 and is scheduled to commence on 1st April 2025, running until 31st March 2029, with an annual renewal option extending until March 2031. Interested bidders can submit their applications electronically or in writing through the specified submission portal. This tender presents substantial business growth opportunities for companies specialising in security systems, particularly those with experience in intruder alarm equipment. Businesses adept at providing regular maintenance services, rapid emergency responses, and comprehensive alarm monitoring via an Alarm Receiving Centre will find this procurement especially beneficial. Companies capable of offering quotations for new alarm installations and handling both minor and major repair works during scheduled visits will be well-suited to compete. The open procurement method facilitates equal opportunity for all interested contractors, encouraging competition and innovation in providing high-quality security solutions for the South Wales Police force. ## Notice The Police and Crime Commissioner for South Wales requires a Contractor to service and maintain Intruder Alarm Equipment throughout the force area. The service shall include Emergency Call Outs and the repair and planned installation of new systems. Scope of Works The Contractor shall be required to undertake the following general activities; these include but are not limited to: I. Regular scheduled inspection, servicing and testing of Intruder Alarm Equipment with the submission of associated service reports II. Maintenance / repair work, in response to breakdowns, callouts or as a result of an inspection during a routine service visit, or upon request from an authorised representative III. Installations as requested by quotation for specific package of work (for an example see appendix D) IV. Provision of Alarm monitoring via Alarm Receiving Centre (ARC), The Contractor shall minimise the need for call-outs by inspecting the systems during routine service visits with the view to affecting any minor repairs, replacements or maintenance during these visits following agreement in writing from the Authorised Officer. The Contractor shall provide regular scheduled inspections, servicing and testing of Intruder Alarm Equipment including the submission of associated service reports. The Contractor shall provide the provision of maintenance / repair work, in response to breakdowns, callouts or as a result of an inspection during a routine service visit, or upon request from an authorised representative. The Contractor shall provide quotations for specific packages of work of new alarm installations and equipment when requested to do so by the Authorised Officer. The Contractor shall provide Alarm monitoring via an Alarm Receiving Centre (ARC) for all sites currently monitored. ### Lot Information Lot 1 The Police and Crime Commissioner for South Wales requires a Contractor to service and maintain Intruder Alarm Equipment throughout the force area. The service shall include Emergency Call Outs and the repair and planned installation of new systems. Scope of Works The Contractor shall be required to undertake the following general activities; these include but are not limited to: I. Regular scheduled inspection, servicing and testing of Intruder Alarm Equipment with the submission of associated service reports II. Maintenance / repair work, in response to breakdowns, callouts or as a result of an inspection during a routine service visit, or upon request from an authorised representative III. Installations as requested by quotation for specific package of work (for an example see appendix D) IV. Provision of Alarm monitoring via Alarm Receiving Centre (ARC), The Contractor shall minimise the need for call-outs by inspecting the systems during routine service visits with the view to affecting any minor repairs, replacements or maintenance during these visits following agreement in writing from the Authorised Officer. The Contractor shall provide regular scheduled inspections, servicing and testing of Intruder Alarm Equipment including the submission of associated service reports. The Contractor shall provide the provision of maintenance / repair work, in response to breakdowns, callouts or as a result of an inspection during a routine service visit, or upon request from an authorised representative. The Contractor shall provide quotations for specific packages of work of new alarm installations and equipment when requested to do so by the Authorised Officer. The Contractor shall provide Alarm monitoring via an Alarm Receiving Centre (ARC) for all sites currently monitored. Renewal: With the option to extend Annually until 31/03/31 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/005354-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Feb 2025 | | Submission deadline | 10 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2025 - 31 Mar 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £130,000 | | Lots value | £160,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH WALES POLICE | | Locality | BRIDGEND | | Post town | Cardiff | | Postcode | CF31 3SU | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL51 Central Valleys and Bridgend | | Local authority | Bridgend | | Electoral ward | Brackla East and Coychurch Lower | | Westminster constituency | Bridgend | | Delivery location | TLL Wales | ## CPV Codes ### Divisions - 31 - Electrical machinery, apparatus, equipment and consumables; lighting ### Codes - 31625000 - Burglar and fire alarms ## Release History - 17 Feb 2025 at 12:16 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005354-2025 ## Notice URLs - https://etenderwales.bravosolution.co.uk/go/792585800194D0293EB3 - https://www.south-wales.police.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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