--- title: "SWR Provision of Station Information & Security Systems (SISS) Maintenance Services" ocid: "ocds-h6vhtk-04e2a1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e2a1" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e2a1.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e2a1.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "FIRST MTR SOUTH WESTERN TRAINS LIMITED" published: "2025-02-17" --- # SWR Provision of Station Information & Security Systems (SISS) Maintenance Services Buyer: FIRST MTR SOUTH WESTERN TRAINS LIMITED Current stage: Tender OCID: ocds-h6vhtk-04e2a1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e2a1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e2a1.json) ## Summary The procurement process is being conducted by First MTR South Western Trains Limited for the provision of Station Information & Security Systems (SISS) maintenance services. This contract falls under the industry category of Information Systems (CPV Code: 48810000) and involves maintaining various technologies such as video surveillance, customer information systems, public address systems, and more across SWR's leased premises in regions UKI, UKJ, and UKK2. The procurement is in the tender stage, with submissions accepted until 20th March 2025. The contract term extends to 30th November 2028, with an optional 2-year extension available in yearly increments. This tender offers significant opportunities for businesses specialised in information systems maintenance and security technologies. Companies holding ISO55001 certification or capable of supporting SWR in achieving ISO certification will find this tender particularly advantageous. The successful contractor will be responsible for ensuring high standards of maintenance and repair in line with industry standards, thereby contributing to the smooth operation and safety of SWR’s rail services. Businesses engaged in the installation, maintenance, and integration of complex security and information systems are well-positioned to benefit from this substantial contract. ## Notice Overview of Requirements SWR are keen to identify a Contractor that either holds ISO55001 currently or can demonstrate how they can support SWR SISS in their journey to achieve ISO certification. This ITN is designed to identify a preferred Contractor for the provision of SISS (Station Information and Security Systems) maintenance [preventative and corrective] at all leased premises on the SWR network, alongside associated activities such as reporting and provision of a customer help-desk - together the "Support Services". This includes, but is not limited to: Video Surveillance Systems, Customer Information Systems, Public Address Systems, Remote Controlled Access Systems, Body Worn Video Systems, Train Dispatch Closed-Circuit Television, Passenger Help Points, Drivers Late Notice Screens, Staff Information Screens, Clocks in Guards Deports, Clocks in Train Depots. Dynamic Disruption Screens, Multi-Modal Information Screens. Concentrators in Depots and Signal Boxes. South Western Railway (the Client) is seeking to implement a maintenance and repair regime to ensure the SISS assets are maintained in accordance with relevant standards and are repaired by suitably qualified engineers to ensure they achieve their expected lifecycle. This will ensure that all station SISS assets are working seamlessly and fully integrated to ensure that there is an ongoing availability of the overall systems to the Contractor. video surveillance and body worn video systems will be fully operational for the purpose of crime prevention, security, and public safety, the customer information, public address and help point systems will be available to ensure our customers always receive real-time information and can all for assistance. Furthermore, our remote access systems will be available so that Customers have access to facilities at unstaffed stations. SWR leased premises have a mixture of SISS assets. The successful Contractor shall ensure these assets are maintained in line with relevant NR & Industry Standards along with SWR requirements, ensuring we have sufficient contract management resources. These activities are required as part of committed obligations associated with the Department for Transport National Rail Contract, Office of Road and Rail license conditions, obligations to Network Rail under Depot and Station Access Conditions and our working practices and policies. There may also be opportunities to provide asset renewals and enhancements at our leased premises through identified funding streams and opportunities throughout the life of the contract. The contract period is up to 30 November 2028 with an option for a 2-year extension, one year at a time. ### Lot Information Lot 1 Overview of Requirements SWR are keen to identify a Contractor that either holds ISO55001 currently or can demonstrate how they can support SWR SISS in their journey to achieve ISO certification. This ITN is designed to identify a preferred Contractor for the provision of SISS (Station Information and Security Systems) maintenance [preventative and corrective] at all leased premises on the SWR network, alongside associated activities such as reporting and provision of a customer help-desk - together the "Support Services". This includes, but is not limited to: Video Surveillance Systems, Customer Information Systems, Public Address Systems, Remote Controlled Access Systems, Body Worn Video Systems, Train Dispatch Closed-Circuit Television, Passenger Help Points, Drivers Late Notice Screens, Staff Information Screens, Clocks in Guards Deports, Clocks in Train Depots. Dynamic Disruption Screens, Multi-Modal Information Screens. Concentrators in Depots and Signal Boxes. South Western Railway (the Client) is seeking to implement a maintenance and repair regime to ensure the SISS assets are maintained in accordance with relevant standards and are repaired by suitably qualified engineers to ensure they achieve their expected lifecycle. This will ensure that all station SISS assets are working seamlessly and fully integrated to ensure that there is an ongoing availability of the overall systems to the Contractor. video surveillance and body worn video systems will be fully operational for the purpose of crime prevention, security, and public safety, the customer information, public address and help point systems will be available to ensure our customers always receive real-time information and can all for assistance. Furthermore, our remote access systems will be available so that Customers have access to facilities at unstaffed stations. SWR leased premises have a mixture of SISS assets. The successful Contractor shall ensure these assets are maintained in line with relevant NR & Industry Standards along with SWR requirements, ensuring we have sufficient contract management resources. These activities are required as part of committed obligations associated with the Department for Transport National Rail Contract, Office of Road and Rail license conditions, obligations to Network Rail under Depot and Station Access Conditions and our working practices and policies. There may also be opportunities to provide asset renewals and enhancements at our leased premises through identified funding streams and opportunities throughout the life of the contract. The contract period is up to 30 November 2028 with an option for a 2-year extension, one year at a time. Options: Potential 2 year extension with yearly one year increments ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/005359-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Feb 2025 | | Submission deadline | 20 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FIRST MTR SOUTH WESTERN TRAINS LIMITED | | Locality | LONDON | | Post town | West London | | Postcode | W2 1AF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Hyde Park | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI London, TLJ South East (England), TLK2 Dorset and Somerset | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48810000 - Information systems ## Release History - 17 Feb 2025 at 12:47 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005359-2025 ## Notice URLs - http://redirect.transaxions.com/events/FoIEx - http://www.southwesternrailway.com - https://s2c-uk62.waxdigital.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e2a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e2a1.json.