--- title: "Support to Claimants - Post Office Horizon redress" ocid: "ocds-h6vhtk-04e2b7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e2b7" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e2b7.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e2b7.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "DEPARTMENT FOR BUSINESS AND TRADE" published: "2025-02-17" --- # Support to Claimants - Post Office Horizon redress Buyer: DEPARTMENT FOR BUSINESS AND TRADE Current stage: Planning OCID: ocds-h6vhtk-04e2b7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e2b7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e2b7.json) ## Summary The Department for Business and Trade (DBT) is planning a tender for "Support to Claimants - Post Office Horizon redress" under the industry category of "Other community, social and personal services" (CPV: 98000000). This procurement, at the planning stage, aims to engage a skilled team to support claimants involved in the Horizon Shortfall Scheme (HSS) related to Post Office Horizon scandal redress. The contract will cover the UK region, with the notice expected to be published in late Spring or early Summer 2025. Key activities will include helping claimants build and submit their claims, understanding guidance, and providing support throughout the process. The anticipated contract value is £4,750,000, and the expected contract duration is 30 months including options. This tender presents significant opportunities for businesses in the community, social, and support services sectors, particularly those with expertise in claim support and guidance. Companies proficient in providing structured, non-legal advisory services to vulnerable populations will be well-suited to compete for this contract. The selected provider will play a crucial role in ensuring claimants receive the necessary assistance to achieve the best outcomes from their claims, making this a valuable opportunity for business growth and diversification in support services. ## Notice The Secretary of State for DBT is the contracting authority responsible for meeting this anticipated requirement. DBT intends to publish the Contract Notice in late Spring/early Summer 2025. ### Lot Information Lot 1 The Department for Business and Trade ("DBT") has a potential requirement for the provision of information and support to claimants to help them produce well-formulated claims in the context of a redress scheme. The first instance of the services being required would be for the Horizon Shortfall Scheme (HSS) for redress arising from the Post Office Horizon scandal. There are four main Horizon redress schemes currently in progress and HSS is the one with most claimants. Eligible claimants in the HSS may choose to apply for a PS75,000 fixed sum offer or to have their claims fully assessed (in which case, if an award is made, they may receive more or less than the fixed sum). The requirement would be to provide information and support to claimants after they have chosen the full assessment option. Claimants to the HSS are not entitled to support with legal costs until after an Offer is made to them. The great majority of applications to the scheme are made by postmasters themselves. The Post Office's external legal advisors put considerable effort into developing the claims with claimants so that they are complete and fully evidenced to ensure that claimants obtain the best possible outcome. This also includes information and support to help them set out the details of their case, and to understand the guidance and principles of the scheme that are set out by Post Office. Ministers have asked officials to consider the case for DBT taking over the Post Office's responsibility for delivering individually assessed offers under the HSS. DBT may decide to let a contract for this requirement whether or not delivery transfers to DBT. DBT would want this requirement to be performed by someone other than the law firm responding to the claim. The Secretary of State for DBT is the contracting authority responsible for meeting this anticipated requirement. DBT intends to publish the Contract Notice in late Spring/early Summer 2025. The full specification will be provided with the contract documents but it is expected to incorporate the following requirements: - To provide a skilled team with knowledge of HSS to generally support the claimant in building their claim, submitting it to the Department, and then support the claimant through the process; - To describe the heads of loss which could be included within the claim and provide help in completing the application form; - To work with the claimant to help them to understand how the redressed topic/issue affected them and to then set out the full information relating to their claim; - To explain the sorts of information or evidence that they may be able to provide to support the claim (bearing in mind that the events leading to the claim may have happened decades ago, and that many of the claimants are now vulnerable); and/or - To explain the role of expert evidence, such as from a medical specialist or a forensic accountant, to assist claimants to decide whether this should be requested (DBT will arrange and pay for the provision of expert evidence separately whenever this is appropriate). For clarity, the provider would not be contracted to provide legal advice to claimants. The provider should not therefore provide claimants with advice, for example relating to how much they may be entitled to or whether to apply for the fixed sum offer. Additional information: It is anticipated the contract will be for a period of 30 months, including any available contract option(s). The requirement has an estimated total value of PS4,750,000 ex VAT and this value includes any available contract option(s). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/005386-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Feb 2025 | | Submission deadline | Not specified | | Future notice date | 31 Mar 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,750,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR BUSINESS AND TRADE | | Locality | LONDON | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## CPV Codes ### Divisions - 80 - Education and training services - 98 - Other community, social and personal services ### Codes - 80400000 - Adult and other education services - 80500000 - Training services - 98000000 - Other community, social and personal services ## Release History - 17 Feb 2025 at 14:26 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/005386-2025 ## Notice URLs - https://www.gov.uk/government/organisations/department-for-business-and-trade ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e2b7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e2b7.json.