---
title: "Provision of Maintenance Services for Station Information and Security Systems (SISS)"
ocid: "ocds-h6vhtk-04e2e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e2e2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e2e2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e2e2.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "FIRST TRENITALIA WEST COAST RAIL LIMITED"
published: "2025-02-17"
---

# Provision of Maintenance Services for Station Information and Security Systems (SISS)

Buyer: FIRST TRENITALIA WEST COAST RAIL LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-04e2e2

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## Summary

First Trenitalia West Coast Rail Limited (Avanti West Coast) has initiated a tender process for the provision of maintenance services for Station Information and Security Systems (SISS) across their network. This procurement falls under the repair and maintenance services industry category and is valued at GBP 3,700,000. The contract will cover 16 stations within regions including UKD, UKG, UKI, UKL, and UKM. The tender is currently in the active stage and the submission deadline is 20th March 2025. This would be a three-year contract with an optional extension of up to two years. The procurement method is a selective negotiated procedure with prior call for competition.

This tender offers a significant business growth opportunity, particularly for companies specialising in preventative and corrective maintenance of security and information systems such as CCTV, Customer Information Systems, Public Address systems, and Passenger Help Points. Companies with substantial experience in providing similar support services, including reporting and customer helpdesk provisions, will find this contract highly suitable. The process requires participants to adhere to strict confidentiality agreements at the pre-qualification stage, ensuring only qualified and serious bidders proceed. The ability to secure and manage a high-value contract with a major rail operator like Avanti West Coast could substantially enhance the reputation and business prospects of the successful provider.

## Notice

First Trenitalia West Coast Rail Limited (Avanti West Coast) are seeking to identify a service provider for the provision of SISS maintenance (preventative and corrective) at all leased premises on the Avanti West Coast network, alongside associated activities such as reporting and provision of a customer help desk - together the "Support Services". Avanti West Coast (AWC) has an extensive Station Information & Security Systems (SISS) estate deployed across 16 stations (https://newsdesk.avantiwestcoast.co.uk/contact-us/stations-we-manage), providing business critical services to customers and staff including but not limited to:- CCTV, Customer Information Systems, Public Address systems, and Passenger Help Points. The contract will be for three years with an option to extend for up to a further two years.

### Lot Information

Lot 1

First Trenitalia West Coast Rail Limited (Avanti West Coast) are seeking to identify a service provider for the provision of SISS maintenance (preventative and corrective) at all leased premises on the Avanti West Coast network, alongside associated activities such as reporting and provision of a customer help desk - together the "Support Services". Avanti West Coast (AWC) has an extensive Station Information & Security Systems (SISS) estate deployed across 16 stations, providing business critical services to customers and staff including but not limited to:- CCTV, Customer Information Systems, Public Address systems, and Passenger Help Points. The Contract is expected to be let for an initial period of 3 years, with the optional extension of up to 2 years.

Options: The Contract is expected to be let for an initial period of 3 years, with the optional extension of up to 2 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005439-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2025 |
| Submission deadline | 20 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,700,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIRST TRENITALIA WEST COAST RAIL LIMITED |
| Locality | LONDON |
| Post town | West London |
| Postcode | W2 1AF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Hyde Park |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLD North West (England), TLG West Midlands (England), TLI London, TLL Wales, TLM Scotland |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50000000 - Repair and maintenance services

## Release History

- 17 Feb 2025 at 15:40 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005439-2025

## Notice URLs

- http://redirect.transaxions.com/events/QwEQf
- https://newsdesk.avantiwestcoast.co.uk/contact-us/stations-we-manage
- https://www.avantiwestcoast.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e2e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e2e2.json.