---
title: "NECS543 Crisis Text Service for North East and North Cumbria"
ocid: "ocds-h6vhtk-04e310"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e310"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e310.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e310.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS NORTH EAST AND NORTH CUMBRIA ICB"
published: "2025-02-18"
---

# NECS543 Crisis Text Service for North East and North Cumbria

Buyer: NHS NORTH EAST AND NORTH CUMBRIA ICB  
Current stage: Award  
OCID: ocds-h6vhtk-04e310

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## Summary

The NHS North East and North Cumbria Integrated Care Board (NENC ICB) has awarded a contract titled "NECS543 Crisis Text Service for North East and North Cumbria" under the Health Care Services (Provider Selection Regime) Regulations 2023. This service, which focuses on providing text support for individuals experiencing a mental health crisis, particularly marginalised groups, has a total contract value of £542,000 plus VAT. The contract spans 24 months with the award decision made by the Suicide Prevention Programme Manager and the Director of Transformation. The procurement, initiated due to extreme urgency, bypassed prior publication requirements and is active as of 1st February 2025, serving the UKC region.

This tender offers significant opportunities for businesses within the health and social services sector, particularly those specialising in mental health support and innovative technological solutions. Companies with expertise in delivering text-based crisis intervention and integrating such services with existing healthcare systems will find this contract particularly suitable. The project’s scale and focus on marginalised groups present a unique chance for businesses to expand their service offerings and contribute to vital public health initiatives.

## Notice

The service provides text support to those in a mental health crisis and is all age service

### Lot Information

Lot 1

Crisis text service all age for mental health crisis with focus on marginalised groups. Award is made following an Urgent Award the lifetime value of the contract in PS542,000+ VAT . PS50,000 plus VAT payable in 24/25, PS271,000 plus VAT payable in 25/26 and PS221,000 plus VAT payable in 26/27; contract length 24 months.

### Procurement Information

NENC ICB believe that an Urgent award is justified as this service is mandated by NHSE and has to be in place within set timescales NENC ICB also believe that a contract of 24 months would allow for a full and robust procurement process to ensure that any subsequent contracts meet the needs of NENC ICB and the users of the service. This could not be completed within 12 months as this is a new service and a new text crisis model and as such there would need to be a complex interplay with other services within the ICB to be able to function. A significant transition period is required to ensure this integration into ICB process, procedures and other services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005511-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £542,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS NORTH EAST AND NORTH CUMBRIA ICB |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR5 3XB |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Castle |
| Westminster constituency | Washington and Gateshead South |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MENTAL HEALTH INNOVATIONS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 18 Feb 2025 at 09:28 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005511-2025

## Notice URLs

- https://atamis-1928.my.site.com/s/Welcome
- https://northeastnorthcumbria.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e310. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e310.json.