---
title: "First Tier Level: Welfare Rights & Financial Wellbeing Advice"
ocid: "ocds-h6vhtk-04e31c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e31c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e31c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e31c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SUNDERLAND CITY COUNCIL"
published: "2025-05-21"
---

# First Tier Level: Welfare Rights & Financial Wellbeing Advice

Buyer: SUNDERLAND CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04e31c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e31c.json)

## Summary

Sunderland City Council, as the buying organisation, has completed the procurement process titled "First Tier Level: Welfare Rights & Financial Wellbeing Advice." The process, under the services industry category, spanned multiple locations indicated by the UKC23 region, covering various localities within Sunderland, such as Sunderland West, Sunderland North, Sunderland East, Washington, and Coalfield, along with a city-wide telephony and digital offer. The procurement utilised an open procedure method, with the tender reaching the award stage. Awards were made to Shiney Advice and Resource Project and Citizens Advice Sunderland on the 24th of April, 2025, with contracts valued at £800,000 and £400,000 respectively, confirming the service provision of welfare rights and financial wellbeing advice.

This procurement presents business growth opportunities, particularly for firms specialising in social work and related services. Organisations capable of delivering high-quality services across multiple lots, such as welfare rights advice and digital telephony solutions, are well-positioned to benefit from such frameworks. Both large and small enterprises, signified by the variety of suppliers, can engage with this framework, potentially diversifying their service offerings and enhancing their market presence within the public sector. The requirement for high-quality service, emphasised by the award criteria, indicates that firms with robust service delivery capabilities coupled with competitive pricing would be well-suited to participate in future procurement processes of this kind.

## Notice

Framework for a Locality Based Welfare Rights Advice Service Framework. The framework consists of 6 Lots. Lots 1 - 5 are locality based, and Lot 6 will provide a City-Wide Telephony and digital offer.

### Lot Information

Lot 1: Sunderland West

Lot 1: Sunderland West Locality Based Welfare Rights Advice Service Framework

Renewal: Renewal of services

Lot 2: Sunderland North

Locality Based Welfare Rights Advice Service Framework

Renewal: Renewal of services

Lot 3: Sunderland East

Locality Based Welfare Rights Advice Service Framework

Renewal: Renewal of services

Lot 4: Washington

Locality Based Welfare Rights Advice Service Framework

Renewal: Renewal of services

Lot 5: Coalfield

Locality Based Welfare Rights Advice Service Framework

Renewal: Renewal of services

Lot 6: City Wide Telephony and digital offer

City Wide Telephony and digital offer

Renewal: Renewal of services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024140-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2025 |
| Submission deadline | 19 Mar 2025 |
| Future notice date | Not specified |
| Award date | 23 Apr 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,200,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUNDERLAND CITY COUNCIL |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR1 3AD |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Millfield |
| Westminster constituency | Sunderland Central |
| Delivery location | TLC23 Sunderland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | CITIZENS ADVICE SUNDERLAND; SHINEY ADVICE AND RESOURCE PROJECT |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85300000 - Social work and related services

## Release History

- 21 May 2025 at 14:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024140-2025
- 18 Feb 2025 at 10:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005528-2025

## Notice URLs

- https://open-uk.org/
- https://www.sunderland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e31c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e31c.json.