---
title: "Field Visits for Debt Collection"
ocid: "ocds-h6vhtk-04e3b2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e3b2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e3b2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e3b2.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SEVERN TRENT WATER LIMITED"
published: "2025-02-19"
---

# Field Visits for Debt Collection

Buyer: SEVERN TRENT WATER LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-04e3b2

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## Summary

The procurement process by SEVERN TRENT WATER LIMITED, in collaboration with HAFREN DYFRDWY CYFYNGEDIG, seeks to appoint a panel of service providers for field visit services focusing on debt collection. This tender, titled "Field Visits for Debt Collection," falls under the services industry category (CPV code 79940000: Collection agency services). The procurement is in the tender stage with key dates including a closing date for submissions on 26 March 2025. The scope includes visiting customers who are not engaging through other communication methods to request payment of outstanding debt or offer support schemes. The overall contract value is estimated at £900,000 GBP, and the contract period will last for 1080 days with four possible 12-month extensions.

This tender offers significant business growth opportunities, particularly for firms specialising in debt collection services and customer engagement. Companies that have experience with field visits and possess the skills to effectively interact with customers regarding their water bill payments or assistance programmes are well-suited to compete for this contract. Service providers will benefit from the alignment with a large, reliable utility like SEVERN TRENT WATER LIMITED, potentially opening paths for long-term partnerships and enhancing their operational portfolio through participation in a framework agreement. Electronic submissions are required, and participants must adhere to the negotiation procedure with prior call for competition.

## Notice

This is a tender for field visit services. The Utilities wish to appoint a panel of service providers to visit customers who are not engaging with the Utilities. The service providers will be required to engage with the customers to request payment of outstanding debt and/or offer payment support schemes.

### Lot Information

Lot 1

The Utilities wish to appoint a panel of debt collection companies to visit indebted customers. Field visits are used as part of the customer journey where customers are not engaging with the Utilities by SMS, phone, email, or letter. The panel suppliers are required to visit properties and attempt to engage customers so that they either start to pay their water bills, or register for assistance (Big Difference Scheme, Water Sure). Visits may also establish residency (namely whether the customer is still living at the address).

Options: There are four extensions available, each lasting 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005746-2025 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Feb 2025 |
| Submission deadline | 26 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £900,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SEVERN TRENT WATER LIMITED |
| Additional buyers | HAFREN DYFRDWY CYFYNGEDIG |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 2LZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL34 Flintshire and Wrexham |
| Local authority | Wrexham |
| Electoral ward | Ponciau |
| Westminster constituency | Montgomeryshire and Glyndwr |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 19 Feb 2025 at 10:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005746-2025

## Notice URLs

- http://www.hdcymru.co.uk
- http://www.stwater.co.uk
- https://discovery.ariba.com/rfx/22478334

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e3b2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e3b2.json.