---
title: "CO0591 Enterprise Service Management Solution"
ocid: "ocds-h6vhtk-04e43d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e43d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e43d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e43d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ESSEX COUNTY COUNCIL"
published: "2025-08-14"
---

# CO0591 Enterprise Service Management Solution

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04e43d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e43d.json)

## Summary

Essex County Council has successfully completed the procurement process for the "CO0591 Enterprise Service Management Solution" under an open procedure framework. This contract, categorised under IT services, aims at enhancing the Council's enterprise service management capabilities, ensuring seamless and efficient technology support within day-to-day operations. The procurement was open, with the contract award officially signed on 25th July 2025 to Alemba Ltd, and covers a period from 12th August 2025 to 11th August 2030. Located in Chelmsford, UKH3, the Council is investing £580,955 over the five-year contract term, with a stipulated minimum term and options for future renewal. The process highlights key selection criteria, with 55% weight on technical quality and 40% on price, reflecting the Council's emphasis on quality and value.

This tender presents substantial growth opportunities for businesses involved in IT consulting, software development, and support services. Typically, Small and Medium-sized Enterprises (SMEs) with a focus on customer-centric and automated service solutions are particularly well-suited to bid for such contracts. Given the significant contract value and the Council's openness to working with SMEs, the tender paves the way for capable businesses to establish or expand their presence in the public sector. Companies adept at meeting detailed technical requirements while providing superior service and integration could leverage this opportunity to secure long-term collaborations with public authorities, driving both business expansion and enhanced technological impact within the public service sphere.

## Notice

Open tender completed for an Enterprise Service Management Solution.

### Lot Information

Lot 1

Open Tender completed for an Enterprise Service Management (ESM) Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations. The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution. Contract value is for definitive term of 5 years, from 12th August 2025 until 11th August 2030.

Renewal: This is a rolling contract term with contract break points as detailed within the tender documentation. Please note that the minimum contract term is 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048588-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2025 |
| Submission deadline | 21 Mar 2025 |
| Future notice date | Not specified |
| Award date | 24 Jul 2025 |
| Contract period | 11 Aug 2025 - 11 Aug 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,725,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £580,955 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | TLH3 Essex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Aug 2025 at 07:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/048588-2025
- 19 Feb 2025 at 15:47 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005927-2025

## Notice URLs

- https://procontract.due-north.com
- https://procontract.due-north.com/
- https://www.essex.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e43d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e43d.json.