--- title: "Revenues & Benefits Software System" ocid: "ocds-h6vhtk-04e47c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e47c" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e47c.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e47c.json" source: "Find A Tender Service" current_stage: "Award" buyer: "WESTMORLAND AND FURNESS COUNCIL" published: "2025-03-18" --- # Revenues & Benefits Software System Buyer: WESTMORLAND AND FURNESS COUNCIL Current stage: Award OCID: ocds-h6vhtk-04e47c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e47c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e47c.json) ## Summary Westmorland and Furness Council is seeking to procure a Cloud-based Revenues and Benefits Software System with a budget of £7,500,000. This open procedure tender, classified under IT services (CPV code 72000000), aims to acquire a solution compliant with all legislative requirements, covering billing and recovery of Council Tax and NNDR, BID Levies administration, Housing Benefit and Council Tax Reduction, and more. The procurement, which was active from 19th February 2025, is located in the UKD1 region, with the tender period closing on 30th April 2025. This tender offers substantial opportunities for businesses specialising in IT services, particularly those with expertise in cloud-based software solutions and local government revenue management. Firms with experience in integrating robust CRM systems and customer portals, with a focus on automation and self-serve opportunities, would be well-positioned to compete. Providing a fully integrated software solution in compliance with statutory returns and regulations can help firms distinguish themselves and secure long-term business growth in the public sector. ## Notice The Council is looking for providers who are interested in bidding for this contract who have developed and can supply a Cloud (including hosted) based Revenues & Benefits software solution, incorporating a legislatively compliant processing system to administer all elements of billing and recovery of Council Tax and National Non Domestic Rating (NNDR), administration and collection of Business Improvement District (BID) Levies, administration of Housing Benefit and Council Tax Reduction, a fully integrated Electronic Document Management System (EDMS) with the processing solution, and a fully integrated and accessible Customer and Landlord portal with automation opportunities, which will need to integrate with a corporate Customer Relationship Management (CRM) and provide single sign on for customers through a council wide customer account. The software must meet all legislative requirements in relation to Housing Benefit and Revenues Regulations, and the completion and submission of statutory returns, and provide an efficient customer journey maximising the potential of self-serve opportunities. ### Lot Information Lot 1 The Council is looking for providers who are interested in bidding for this contract who have developed and can supply a Cloud (including hosted) based Revenues & Benefits software solution, incorporating a legislatively compliant processing system to administer all elements of billing and recovery of Council Tax and National Non Domestic Rating (NNDR), administration and collection of Business Improvement District (BID) Levies, administration of Housing Benefit and Council Tax Reduction, a fully integrated Electronic Document Management System (EDMS) with the processing solution, and a fully integrated and accessible Customer and Landlord portal with automation opportunities, which will need to integrate with a corporate Customer Relationship Management (CRM) and provide single sign on for customers through a council wide customer account. The software must meet all legislative requirements in relation to Housing Benefit and Revenues Regulations, and the completion and submission of statutory returns, and provide an efficient customer journey maximising the potential of self-serve opportunities. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/009958-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Mar 2025 | | Submission deadline | 30 Apr 2025 | | Future notice date | Not specified | | Award date | 18 Mar 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £7,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WESTMORLAND AND FURNESS COUNCIL | | Locality | KENDAL | | Post town | Lancaster | | Postcode | LA9 4DQ | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD1 Cumbria | | ITL 3 | TLD14 Westmorland and Furness | | Local authority | Westmorland and Furness | | Electoral ward | Kendal Strickland and Fell | | Westminster constituency | Westmorland and Lonsdale | | Delivery location | TLD1 Cumbria | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 18 Mar 2025 at 15:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009958-2025 - 19 Feb 2025 at 17:55 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006011-2025 ## Notice URLs - https://procontract.due-north.com/Advert/Index?advertId=e7f88f39-e3ee-ef11-8134-005056b64545 - https://www.judiciary.uk - https://www.westmorlandandfurness.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e47c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e47c.json.