---
title: "Crisis Cafes"
ocid: "ocds-h6vhtk-04e497"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e497"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e497.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e497.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS SOUTH WEST - ACUTES"
published: "2025-07-09"
---

# Crisis Cafes

Buyer: NHS SOUTH WEST - ACUTES  
Current stage: Award  
OCID: ocds-h6vhtk-04e497

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e497.json)

## Summary

The procurement process concerns the provision of Crisis Cafés in Devon, inclusive of Torbay and Plymouth, orchestrated by the Devon Partnership NHS Trust and coordinated with NHS South West - Acutes. This initiative falls under the industry category of health and social work services, specifically community guidance and counselling services. The procurement was completed in July 2025, following a restricted procedure under the Public Contracts Regulations 2015. The process entails a selective procurement method where the final contract was awarded to Mental Health Matters, effective from 1 July 2025. The primary aim is to offer support services outside traditional working hours to individuals in mental health crises, leveraging a welcoming and non-stigmatising environment.

This tender provides significant opportunities for providers within the health and social services sector, particularly those with expertise in community-based mental health support. Businesses skilled in offering psychological support environments and possessing the capability to collaborate effectively with community mental health teams are well-suited to engage in such contracts. The current procurement serves as an integral part of the local community mental health offerings, aiming to enhance recovery and self-management outcomes for service users. This initiative is crucial for organisations looking to expand their footprint in the health services domain by serving vulnerable populations and contributing to regional mental health strategies.

## Notice

Devon Partnership NHS Trust is seeking to subcontract the provision of Crisis Cafes within Devon including Torbay and Plymouth. These will be open to people from Devon who perceive themselves to be in mental health crisis or are at risk of this.

### Lot Information

Lot 1

Devon Partnership NHS Trust is seeking to subcontract the provision of Crisis Cafes within Devon including Torbay and Plymouth. These will be open to people from Devon who perceive themselves to be in mental health crisis or are at risk of this. The Crisis Cafes model will offer a welcoming, safe (psychologically and physically), friendly, compassionate and non-stigmatising environment that people can access particularly outside of traditional working hours i.e. 9am - 5pm. The provision will support people when they are approaching or experiencing emotional distress or a mental health crisis as defined by the person presenting. The provision will be an integral part of the local community and aligned community based mental health offer. Individuals will be supported to discuss the nature of the crisis they are experiencing and reduce the crisis or distress being experienced through a range of support including signposting, advice, access to appropriate resources and working with existing care/recovery/safety plans. This support must build on the individual's strengths and enable choice and control and be based on shared decision making. The provision will also ensure that the support provided enables a sustained period of recovery/self management.

Renewal: At the end of the 36 month term, there will be one extension option for a further 24 month period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038594-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jul 2025 |
| Submission deadline | 24 Mar 2025 |
| Future notice date | Not specified |
| Award date | 30 Jun 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,260,915 |
| Lots value | £4,260,915 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH WEST - ACUTES |
| Locality | EXETER |
| Post town | Not specified |
| Postcode | SOUTHWESTREG ION |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLK4 Devon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MENTAL HEALTH MATTERS |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 85 - Health and social work services

### Codes

- 75200000 - Provision of services to the community
- 85000000 - Health and social work services
- 85312300 - Guidance and counselling services

## Release History

- 9 Jul 2025 at 12:47 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038594-2025
- 20 Feb 2025 at 09:16 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006048-2025

## Notice URLs

- https://uk.eu-supply.com
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=90301&B=NHSSW
- https://www.dpt.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e497. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e497.json.