--- title: "Provision of Facilities Management Services" ocid: "ocds-h6vhtk-04e4d9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e4d9" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e4d9.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e4d9.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "XC TRAINS LIMITED" published: "2025-02-20" --- # Provision of Facilities Management Services Buyer: XC TRAINS LIMITED Current stage: Tender OCID: ocds-h6vhtk-04e4d9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e4d9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e4d9.json) ## Summary XC Trains Limited (XC) is inviting tenders for the provision of comprehensive Facilities Management (FM) services across 24 sites nationwide, from Plymouth in the South West to Edinburgh. This procurement falls under the services industry category, specifically Facilities Management Services (CPV 79993100). Currently, in the tender stage, the procurement process involves a negotiated procedure with prior call for competition. The tender closes on the 24th of March, 2025. The contract period is set for 1800 days, with the potential for renewal details to be provided in the main tender document. Bidders are expected to have ISO 9001, ISO 45001 and ISO 14001 accreditations and a minimum annual turnover of £20 million. This tender presents growth opportunities for businesses specialising in both hard and soft facilities management services, particularly those equipped to provide rapid engineering support and comprehensive health & safety management. Ideal candidates will have the capability to manage diverse aspects of FM services, including maintenance, compliance, energy efficiency, and contractor coordination. The scope also includes dedicated local engineer support at any XC location within one hour and in-house out-of-hours support solutions. This tender is especially suited for firms with strong technical competencies, significant scale, and a commitment to exceptional service quality and proactive improvement initiatives. ## Notice XC Trains Limited (XC) will be conducting a tender for the provision of a Facilities Management (FM) services. XC requires comprehensive FM service, covering 24 sites nationwide, from Plymouth in the South West to Edinburgh. A partnership approach is required to ensure a seamless operation, safety, and efficiency of these locations through a combination of hard and soft FM services, dedicated personnel, and tailored solutions to meet our evolving needs. ### Lot Information Lot 1 XC Trains Limited (XC) requires comprehensive Facilities Management (FM) service, covering 24 sites nationwide. A partnership approach is required to ensure a seamless operation, safety, and efficiency of these locations through a combination of hard and soft FM services, dedicated personnel, and tailored solutions to meet our evolving needs. Scope of Services 1. Facilities Management - 24 Sites XC requires FM management across 24 XC sites, ensuring all buildings, assets, and services function optimally. This includes: * Planned Preventative Maintenance (PPM) and reactive repairs. * Asset management, compliance tracking, and statutory maintenance. * Health & Safety oversight, including risk assessments and emergency preparedness. * Management of all site-specific Health & Safety requirements, including Risk Assessments and Method Statements (RAMS). * Energy and sustainability initiatives to improve efficiency and reduce costs. * Contractor and supplier coordination for specialist services. 2. Soft Services At 8 key locations tailored soft services to enhance the workplace experience, including: * Cleaning and janitorial services. * Waste management and recycling initiatives. * Security coordination and access control. * Grounds maintenance and landscaping. 3. Health & Safety Management, Including RAMS * End-to-end Health & Safety management across all sites. * Risk Assessments and Method Statements (RAMS) for all FM activities, ensuring compliance and workplace safety. * Coordination of statutory inspections, audits, and reporting. * Implementation of safe working practices for all contractors and staff. * Regular training and compliance tracking to meet industry regulations. 4. Management of Birmingham Engineer & Engineer Reporting * Dedicated Birmingham-based engineer under FM management, ensuring rapid response to maintenance needs and site-specific technical support. * Engineer reports provided regularly, detailing completed works, asset conditions, and any outstanding maintenance requirements. 5. Dedicated Account Management & Additional Services * Dedicated Account Manager as the single point of contact for all FM-related queries and service requests. * Coordination of ad hoc requests such as: o Concierge services for staff and visitors. o Meeting room management, including setup and AV support. o Food delivery and hospitality services for business functions. o Event planning and support for company-wide initiatives. Commitment to Excellence XC requires an FM company that is committed to delivering exceptional service quality, cost efficiency, compliance, and workplace safety while proactively identifying improvements that enhance the overall FM experience for XC. We require a partnership to ensure seamless day-to-day operations, strategic planning for future needs and a high standard of service delivery across all managed sites. Renewal: Details of this will be shared in the main tender document. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/006160-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Feb 2025 | | Submission deadline | 24 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | XC TRAINS LIMITED | | Locality | SUNDERLAND | | Post town | Sunderland | | Postcode | SR3 3XP | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC44 Sunderland | | Local authority | Sunderland | | Electoral ward | Doxford | | Westminster constituency | Houghton and Sunderland South | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLK South West (England), TLL Wales, TLM Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79993100 - Facilities management services ## Release History - 20 Feb 2025 at 12:22 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006160-2025 ## Notice URLs - http://www.crosscountrytrains.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e4d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e4d9.json.