---
title: "Ad Hoc Care Technology"
ocid: "ocds-h6vhtk-04e578"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e578"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e578.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e578.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2025-02-20"
---

# Ad Hoc Care Technology

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04e578

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e578)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e578.json)

## Summary

The Isle of Wight Council recently completed a public procurement process for "Ad Hoc Care Technology", categorised under Medical equipments, pharmaceuticals, and personal care products. The procurement was essential for supporting vulnerable adults in the community through compatible care technology units. This process, now in the award stage, culminated on 20 February 2025, with a standstill period closing on 03 March 2025. The involved suppliers include Telealarm (UK) Ltd, Tunstall Healthcare (UK) Limited, and Anywhere Care Limited. The procurement method used was a limited negotiation without publication of a contract notice, due to technical reasons and the need for compatibility with existing systems. The anticipated contract value is approximately £557,000, reflecting the whole life cost of the units required to comply with the ongoing digital switch-over in the UK.

This tender presents significant opportunities for businesses specialising in care technology and related support services. It is well-suited for companies that can provide compatible, reliable, and innovative solutions for community care systems. The awarded suppliers, being a mix of SMEs and larger firms, highlight the diverse competitive landscape. Businesses focusing on telecare, medical equipment, and digital health technologies can expand their portfolio and demonstrate their ability to meet stringent compatibility and support criteria. Engaging in such procurement processes allows organisations to build stronger client networks, secure long-term contracts, and contribute to critical community services.

## Notice

Ad hoc care technology units have been ordered in small batches of approx. 25 units at a time, for use by vulnerable adults in the community. The units must meet compatibility of the current system platform in order to work.

### Lot Information

Lot 1

Ad hoc care technology units have been ordered in small batches of approx. 25 units at a time, for use by vulnerable adults in the community. The units must meet compatibility of the current system platform in order to work. Without the technology equipment, we can't continue to bring in more clients. We are also at risk if there is an issue with an existing clients current lifeline. Without them we are unable to replace If there is a fault. We also have existing Renewals that are due with these providers and failing to renew these will risk the clients lifeline no longer working due to the connection being cut off.

### Procurement Information

Ad hoc technology has been procured informally for some time, as and when the service area has required it. There are still some analogue lifelines s which we are not able to provide to all our existing or new customers due to the digital switch over which has started to be rolled out across the UK. We have already had a significant number of clients switch from analogue to digital in the last few months meaning we have had to replace the current analogue system with a digital one. We now have 85% of customers with digital lifelines and this is increasing daily. We also have outstanding SIM renewals with these providers which we need to renew as we risk the connections being cut off we do not pay for the renewal leaving our service users at risk without a working lifeline. The units must meet compatibility of the current system platform in order to work. The units are: (1) Telealarm TA74 GSM. We issue these to clients who are on our basic packages and don't have any additional equipment to go with their lifeline. (2) Tunstall smart hubs/ Lifeline digitals. These lifelines work independently from an analogue telephone line to support the digital switchover using mobile Sims. This is starting to be rolled out across the UK. These lifelines are compatible with our Tunstall platform for receiving the calls. We issue these to clients who require additional sensors such as bed sensors, door sensors, fall detectors etc. No other Sim can be used with these lifelines as the are issued with the lifeline. (3) Anywhere care footprints- These are independent personal lifeline alarms that work on mobile Sims and GPS signal. These are issued to clients who want to be supported out of the home setting. In order to regularise this as soon as possible, the Council intends to tender for this provision at the same time as we tender for the platform provision by November 2025. Until then in order to safeguard our clients, we will continue to purchase the required ad hoc equipment whilst we go through the tendering exercise for both equipment and platform and bring all Wightcare contracts into one place with one timescale to work to - currently there is no systematic approach to contracts in the service which is not efficient. This need to go out to tender is imperative. The main reason for selecting the current suppliers (Telealarm, Tunstall and Anywhere Care) is down to compatibility and outstanding renewals. If we were to go to a different provider that may be compatible with our system, we will need to change out over 1700 lifelines which will come a significant cost and will be very time consuming to our service. The intention is to start a standstill period on 20 February 2025 which will close midnight on 03 March 2025. Value as stated is approximate whole life cost.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006392-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £557,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLJ34 Isle of Wight |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | ANYWHERE CARE; TELEALARM (UK; TUNSTALL HEALTHCARE (UK |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 33000000 - Medical equipments, pharmaceuticals and personal care products
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 20 Feb 2025 at 16:23 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006392-2025

## Notice URLs

- http://www.iow.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e578. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e578.json.