---
title: "High Intensity User Service"
ocid: "ocds-h6vhtk-04e5d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e5d3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e5d3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e5d3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CENTRAL LONDON COMMUNITY HEALTHCARE NHS TRUST"
published: "2025-07-04"
---

# High Intensity User Service

Buyer: CENTRAL LONDON COMMUNITY HEALTHCARE NHS TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-04e5d3

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## Summary

The procurement process initiated by the Central London Community Healthcare NHS Trust, titled "High Intensity User Service," has reached the award stage, with the contract awarded to The British Red Cross as of 2nd July 2025. This effort targets the hospital support services industry, focusing on providing a social-led support service for high-intensity users in North West London. The open procurement procedure was employed, with the contract valued at £965,062.34. The process initially began with a tender period concluding in March 2025 and was aimed at addressing the high intensity use of unscheduled care services.

This tender offers significant opportunities for organisations, particularly those experienced in delivering non-clinical, social-centered support services. Businesses specialising in social welfare, healthcare consultancy, or those already engaged in local community services would find this an advantageous prospect. It presents a chance for growth by partnering with regional authorities to innovate on existing service provisions within a major urban area like North West London. With the need to identify and meet underlying social requirements, enterprises capable of holistic service delivery could successfully compete in such tenders.

## Notice

The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of 
patients who frequently present to A&E and/or are re-admitted into hospital within a short period of 
time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to 
support an identified cohort of these patients in North West London. The aim is to understand and 
address the causes of their high intensity use of unscheduled care services and/or their repeated 
need for hospitalisation, and in turn release capacity to those who need it the most

### Lot Information

Lot 1

The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of 
patients who frequently present to A&E and/or are re-admitted into hospital within a short period of 
time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to 
support an identified cohort of these patients in North West London. The aim is to understand and 
address the causes of their high intensity use of unscheduled care services and/or their repeated 
need for hospitalisation, and in turn release capacity to those who need it the most

Options: 2 x 1 year extension periods

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037571-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2025 |
| Submission deadline | 24 Mar 2025 |
| Future notice date | Not specified |
| Award date | 1 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £975,000 |
| Lots value | £975,000 |
| Awards value | Not specified |
| Contracts value | £965,062 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRAL LONDON COMMUNITY HEALTHCARE NHS TRUST |
| Additional buyers | CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1X 8AQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI3 Inner London - West |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE BRITISH RED CROSS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85112000 - Hospital support services

## Release History

- 4 Jul 2025 at 15:51 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/037571-2025
- 21 Feb 2025 at 09:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006518-2025

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.clch.nhs.uk
- https://www.cnwl.nhs.uk
- https://www.england.nhs.uk//
- https://www.judiciary.uk/
- https://www.redcross.org.uk/about-us/contact-us

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e5d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e5d3.json.