--- title: "VEAT Notice: NEC Managed ICT & Back Office Services For Parking & Other Appeal Services" ocid: "ocds-h6vhtk-04e613" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e613" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e613.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e613.json" source: "Find A Tender Service" current_stage: "Award" buyer: "LONDON COUNCILS" published: "2025-02-21" --- # VEAT Notice: NEC Managed ICT & Back Office Services For Parking & Other Appeal Services Buyer: LONDON COUNCILS Current stage: Award OCID: ocds-h6vhtk-04e613 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e613) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e613.json) ## Summary London Councils has completed the procurement process for the "VEAT Notice: NEC Managed ICT & Back Office Services for Parking & Other Appeal Services" contract. The procurement falls under the IT services industry category and is located in London, specifically in the UKI region. This process is now at the Award stage, with the contract having been signed on 21 February 2025. This contract, valued at £7,000,000, will last for five years and involves ICT and back office managed services crucial for the Council's operations. The procurement method used was limited, due to the technical necessity and proprietary nature of the existing NEC system, which integrates with numerous external and internal systems. This tender presents significant opportunities for businesses specialising in managed ICT services and support, particularly those with expertise in complex system integration and software maintenance. Companies with capabilities in system performance tuning, batch processing efficiency, and around-the-clock support can see substantial growth by leveraging this contract. The specialised nature of the service required suggests that businesses adept at handling proprietary solutions and providing cost-effective hosted solutions would be well-suited to compete in such procurements in the future. The contract primarily benefits those with the existing knowledge and technical skills to manage and enhance the current systems implemented by NEC since 2014. ## Notice NEC Managed ICT & Back Office Services For Parking & Other Appeal Services ### Lot Information Lot 1 ICT & Back Office Managed Service for Appeal Services ### Procurement Information his VEAT notification is to notify the market that London Councils is intending to contract with NEC Software Solutions UK Ltd for a 5 year term for ICT & Back Office Managed Service. The contract is not to procure a new system, but to contract with NEC to continue to provide the existing solution. The existing system was purchased in 2014. The protection of exclusive rights, including intellectual property rights Regulation 32(2)(b)(iii). NEC own the IPR rights to the software in the existing solution, and do not allow other 3rd parties to access source code and therefore another provider would be unable to provide a support and maintenance service for the existing solution. To move the existing solution to another provider would not be possible, and would necessitate an overhaul of all of the integrated systems and a new solution to be designed which would make it cost-prohibitive. Competition is absent for technical reasons (Regulation 32(2)(b)(ii)). There is a complex integration in place between the existing London Councils NEC system and external organisations such as Transport for London and the London Boroughs as well as integration with internal systems across London Councils. The new contract will include a migration of applications, reports and schedules from an un-supported environment to the current supported version and current universes. It will also include a regular unlimited refresh/clone of the system to enable extensive testing to be carried our. The Council requires specialist skills for support during year end processes including rollbacks and out of hours support. Batch processes need to run efficiently so there is no impact on the BAU activities during core working hours. This contract will ensure the infrastructure is designed and tuned to improve system performance. Moving the existing system to a hosted solution is specialist support that logistically can only be provided in the most cost-effective, expedient and complete way by NEC as the existing provider. They have implemented the system and made bespoke developments to the system since 2014 and therefore have the requisite technical expertise in this system. In terms of ongoing hosting once migrated, the provision of the hosting service by the owner of the solution will allow for direct accountability to London Councils and the most economically advantageous solution which enables the Council to have access to the most up to date product functionality direct from the source. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/006600-2025 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Feb 2025 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 21 Feb 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £7,000,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON COUNCILS | | Locality | LONDON | | Post town | Central London | | Postcode | EC4R 9AB | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Dowgate | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI London | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | NEC SOFTWARE SOLUTIONS | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 21 Feb 2025 at 11:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006600-2025 ## Notice URLs - https://www.londoncouncils.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e613. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e613.json.