--- title: "Research and Customer Engagement Framework" ocid: "ocds-h6vhtk-04e636" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e636" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e636.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e636.json" source: "Find A Tender Service" current_stage: "Award" buyer: "CADENT GAS LIMITED" published: "2026-01-26" --- # Research and Customer Engagement Framework Buyer: CADENT GAS LIMITED Current stage: Award OCID: ocds-h6vhtk-04e636 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e636) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e636.json) ## Summary Cadent Gas Limited has recently concluded the procurement process for the "Research and Customer Engagement Framework," a multi-supplier framework focusing on stakeholder and consumer engagement services during the RIIO-3 price control period. The process was categorised under services with a CPV classification of "Market and economic research; polling and statistics," and was conducted using an open procedure. Despite having initially planned for two lots named "market research" and "consultancy and assurance," these lots were eventually cancelled. The framework aimed to provide in-depth market research through both qualitative and quantitative methods. This concluded stage as of 26th January 2026, with the award being active and several contracts signed on 25th July 2025. This procurement process presents significant opportunities for businesses specialising in market research and consultancy services. Companies that excel in qualitative and quantitative research, data analysis, and strategic consultancy services would be well-aligned to benefit from this tender framework. Businesses that can provide innovative engagement techniques and robust statistical analysis capabilities may find substantial growth opportunities in becoming advisors or research partners. With a significant budget of £4.5 million, the potential for collaboration offers not just financial opportunities but also industry innovation and learning through advanced data gathering and analysis methods. The framework sought to enhance Cadent's engagement strategy and methodology in the UK market, opening doors to businesses adept in handling such strategic roles. ## Notice Cadent Gas wishes to approach the market to award a multi-supplier framework to provide stakeholder and consumer engagement services during the RIIO-3 price control period. There will be 2 lots on the framework: 'market research' and 'consultancy and assurance'. ### Lot Information Customer, Business and Stakeholder Engagement - Market Research Cadent is seeking to establish a framework to undertake engagement activities with general public, domestic customers, different sized businesses and stakeholders. Cadent would like to be more innovative and learn unique ways of gathering insight. This would include qualitative and quantitative research, data analysis, triangulation and potentially research such as willingness to pay, MaxDiff, etc. Options: There will be 3 options to extend the initial term, in 12 month increments. Consultancy and Assurance Cadent wishes to assure that we have the best in class engagement strategy, segmentation, techniques, approaches and robust sample sizes. We are seeking suppliers to become an advisor role on theoretical approaches, providing guidance on engagement strategy and methodologies. To be able to provide assurance for research undertaken and have the ability to conduct statistical analysis of customer and stakeholder data from multiple sources and formats to support triangulation. Options: There will be 3 options to extend the initial term, in 12 month increments. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/006576-2026 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Jan 2026 | | Submission deadline | 21 Mar 2025 | | Future notice date | Not specified | | Award date | 24 Jul 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CADENT GAS LIMITED | | Locality | COVENTRY | | Post town | Coventry | | Postcode | CV7 9JU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire | | ITL 3 | TLG13 Warwickshire CC | | Local authority | Rugby | | Electoral ward | Revel and Binley Woods | | Westminster constituency | Rugby | | Delivery location | Not specified | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 73210000 - Research consultancy services - 79300000 - Market and economic research; polling and statistics - 79310000 - Market research services ## Release History - 26 Jan 2026 at 11:50 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006576-2026 - 21 Feb 2025 at 11:56 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006645-2025 ## Notice URLs - https://cadentgas.com/ - https://www.hannah.tomlinson@cadentgas.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e636. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e636.json.