---
title: "T2606 Provision of Licensing, Maintenance and Support for a Case Management System"
ocid: "ocds-h6vhtk-04e664"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e664"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e664.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e664.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BELFAST CITY COUNCIL"
published: "2025-02-21"
---

# T2606 Provision of Licensing, Maintenance and Support for a Case Management System

Buyer: BELFAST CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04e664

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## Summary

Belfast City Council has completed the procurement process for the provision of licensing, maintenance and support for its existing case management system. This contract, titled "T2606 Provision of Licensing, Maintenance and Support for a Case Management System," falls under the industry category of computer support services. The award has been made to Civica UK Limited, a sole provider capable of delivering the required services due to the proprietary nature of the software. The procurement process, conducted under Regulation 32(2)(b) of the Public Contract Regulations, utilised a negotiated procedure without prior publication. The contract was signed on 21 February 2025, confirming Civica UK Limited's role in ensuring the continued support of the system in Belfast, County Antrim, Northern Ireland.

This tender presents significant business growth opportunities, especially for companies involved in the IT support and software development sectors. Whilst this specific contract was not open to competitive bids due to the unique technical requirements and sole supplier situation, similar future tenders may appeal to businesses specialising in custom software development and maintenance. Large-scale suppliers with the capacity to support complex systems are particularly well-suited for such procurement opportunities from regional authorities like Belfast City Council, which require reliable, specialised services to manage their IT frameworks effectively.

## Notice

Notice of award of a tender for the licensing, maintenance and support for the existing case management system for Belfast City Council.

### Lot Information

Lot 1

Licensing, maintenance and support for the existing case management system for Belfast City Council.

### Procurement Information

This notice is issued in accordance with Reg 32(2)(b) of the Public Contract Regulations to explain the use of the negotiated procedure without prior publication in this instance. The licensing, maintenance and support of an existing case management system for Belfast City Council has been awarded to Civica UK Limited to guarantee continued licensing, maintenance and support of the existing system. The existing case management system is software owned by Civica UK Limited, Civica are the sole company who can license, maintain and support the case management system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006699-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £199,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BELFAST CITY COUNCIL |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8DJ |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN06 Belfast |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72230000 - Custom software development services
- 72610000 - Computer support services

## Release History

- 21 Feb 2025 at 12:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006699-2025

## Notice URLs

- http://www.belfastcity.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e664. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e664.json.