---
title: "Customer Insight Panel Community Partner"
ocid: "ocds-h6vhtk-04e6b2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e6b2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e6b2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e6b2.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "PLACES FOR PEOPLE"
published: "2025-02-21"
---

# Customer Insight Panel Community Partner

Buyer: PLACES FOR PEOPLE  
Current stage: Tender  
OCID: ocds-h6vhtk-04e6b2

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e6b2.json)

## Summary

Places for People, located in Preston, United Kingdom, is seeking to appoint a partner for the development and delivery of a Customer Insight Panel Community. This open tender falls under the services category, specifically research consultancy services (CPV code 73210000). The procurement process is currently at the tender stage, with the submission deadline set for 28th March 2025. The contract, valued at £450,000, aims to incorporate all functions within the organisation and future growth while ensuring regulatory compliance and governance standards. The active contract period will last for 1080 days from the award date.

This tender provides an excellent opportunity for small and medium enterprises (SMEs) specialized in research consultancy with a focus on customer insight and community engagement. Businesses with strong capabilities in both digital and traditional market research techniques, and those capable of delivering strategic, real-time insights, would be well-suited to compete for this contract. The successful bidder will help Places for People innovate and drive performance by better understanding and predicting customer needs, thereby playing a crucial role in informing decision-making processes across the organisation.

## Notice

Places for People are seeking to appoint a partner to develop and deliver a Customer Panel Community. We are seeking a partner who can offer one holistic function which can grow to incorporate all Places for People group functions and any future growth. The provider must meet current and future regulatory, compliance and governance standards. The development of the platform will enable us to innovate, measure and evaluate all activity through the lens of diverse customer groups to inform evidence-based decision making across the business. Places for People are seeking to establish a strong dialogue with customers embed our customer segmentation model, ensuring evidenced representation and inclusion.

### Lot Information

Lot 1

Places for People are seeking to appoint a partner to develop and deliver a Customer Panel Community. We are seeking a partner who can offer one holistic function which can grow to incorporate all Places for People group functions and any future growth. The provider must meet current and future regulatory, compliance and governance standards. The development of the platform will enable us to innovate, measure and evaluate all activity through the lens of diverse customer groups to inform evidence-based decision making across the business. Places for People are seeking to establish a strong dialogue with customers embed our customer segmentation model, ensuring evidenced representation and inclusion. Background An effective insight team can help drive performance by ensuring that decisions are based on good understanding of customers' current, emergent and latent needs, and checking that customers' reasonable expectations are being met. The best insight teams are rigorous and objective and use both digital and traditional market research techniques. Delivery needs to keep its focus relevant to the business agenda and actively communicate results and implications to those developing and executing strategy. Review of the current capability has identified: Activity and data is sitting in silos which reduces the impact on the business. Current activity is passive and distanced from core operational teams. Strong internal relationships across the business and having a clear business partnering model in place is crucial in building credibility and value. Research and/or engagement is often delivered for singular purpose with little wider learning and connectivity - we need to step up and proactively drive the conversation with the rest of the organisation. The most powerful insight nearly always comes from collaboration across sources (data and qualitative methods). The current delivery doesn't allow for this to happen and we also don't have an adequate skill set to deliver qualitative information. We need strategic, commercial thinking that can impact at the highest levels. We need to move away from 'rear view mirror' led work to delivering information in real time and looking to lead, predict and influence the future. We need to proactively drive the customer agenda across the organisation, rather than only responding to briefs and relying on basic reports and analysis. We need to embed our existing Customer knowledge, particularly our segmentation to ensure all Customer needs are considered in decision making. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/HG6B8F2Q59

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006785-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2025 |
| Submission deadline | 28 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £450,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLACES FOR PEOPLE |
| Locality | PRESTON |
| Post town | Preston |
| Postcode | PR2 2YB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | Ashton |
| Westminster constituency | Preston |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 21 Feb 2025 at 14:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006785-2025

## Notice URLs

- http://www.placesforpeople.co.uk
- https://www.delta-esourcing.com/respond/HG6B8F2Q59
- https://www.delta-esourcing.com/tenders/UK-UK-Preston:-Research-consultancy-services./HG6B8F2Q59

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e6b2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e6b2.json.