---
title: "Historic Royal Palaces Digital Visitor Guide Hardware and Services provision"
ocid: "ocds-h6vhtk-04e6b3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e6b3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e6b3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e6b3.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "HISTORIC ROYAL PALACES"
published: "2025-02-21"
---

# Historic Royal Palaces Digital Visitor Guide Hardware and Services provision

Buyer: HISTORIC ROYAL PALACES  
Current stage: Tender  
OCID: ocds-h6vhtk-04e6b3

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## Summary

Historic Royal Palaces (HRP) has initiated a tender process to procure Digital Visitor Guide Hardware and Services, aimed at enhancing guided tours across three of its sites: Tower of London, Hampton Court Palace, and Kensington Palace. The procurement is categorised under "Library, archives, museums and other cultural services" and falls within the services sector. The deadline for tender submissions is 24 March 2025, with the contract period extending over five years. HRP, an independent charity based in East Molesey, is inviting bids to provide and maintain multimedia guide devices and IT support, ensuring operational services at Tower of London. The full invitation to tender will be published on 1 April 2025, with the launch of the new multimedia guides planned for November 2025.

This tender offers substantial growth opportunities for businesses specialising in audio-visual equipment, IT support, and operational services. Ideal candidates are SMEs equipped to provide comprehensive hardware solutions, maintenance, and on-site services. The contract’s scope, covering hardware provision, IT support, and operational management at prime tourist locations, allows businesses to establish valuable partnerships and showcase their capabilities on a prestigious platform. Companies adept in delivering reliable and high-quality multimedia guides and associated services will find this opportunity particularly aligned with their expertise, promoting innovation and access within the cultural tourism sector.

## Notice

HRP will be running a tender process with the intention of awarding a contract for the provision of Audio-Guide Hardware and Operational services for guided tours for our visitors. To support and deliver multimedia guide devices and associated hardware, across three of their sites. Included in the contract will be an agreement for IT Support and Maintenance provision for all sites. There is also a requirement for an operational managed service for staff resource at Tower of London only.

### Lot Information

Lot 1

Historic Royal Palaces (HRP) is a registered charity, responsible for the care, conservation, and presentation of HM Tower of London (TOL), Hampton Court Palace (HCP), Kensington Palace State Apartments, (KP) the Banqueting House at Whitehall (BH), Kew Palace (KEW) and Hillsborough Castle and Gardens, (HCG) the official residence of HM The King in Northern Ireland and residence of the Secretary of State for Northern Ireland. HRP is an independent charity, receiving no government funding and derives its income principally from admissions, retail, licensing, commercial events, sponsorship and support from donors and members. HRP is a charity for everyone. We are committed to preserving and sharing the stories of our six magnificent palaces and making them accessible to all. Through partnerships, innovation, and storytelling, we strive to break down barriers, inspire curiosity and stir the spirit in people of all ages and backgrounds HRP will be running a tender process with the intention of awarding a contract for the provision of audio-guide Hardware and operational services for guided tours for visitors. To support and deliver multimedia guide devices and associated hardware, across three of their sites. Included in the contract will be an agreement for IT Support and Maintenance provision for all sites. There is also a requirement for an operational managed service for staff resource at Tower of London only. The contract requirement is outlined, as detailed below. (a) provide Equipment and Software (excluding content app delivery) to all three 'HRP' sites; (b) provide Maintenance and IT Support Services; (c) provide Digital Visitor Guide Operating Services on-site (TOL) These audio/multimedia guides should be developed and tested ready to be launched by November 2025. The contract will include the installation and ongoing maintenance, covers proactive and reactive maintenance of the hardware, including replacement where required. The new multimedia guide solution and operational services will be contracted for a period of five years. The full invitation to tender will be published on contracts finder on 1 April 2025. It is the intention of HRP to offer a refreshed and modernised multimedia guide to all visitors to Hampton Court Palace, Kensington Palace and Tower of London, but for an additional fee at Tower of London only. The requirements include but are not limited to: Provision of 900 handsets at Kensington Palace, 500 Hampton Court and 1200 at Tower of London, peripherals including headsets, Charging racks and other solution hardware. A managed service for the day-to-day sales of the devices at Tower of London. A Maintenance and IT Support service agreement for all three sites. HRP reserves the right to adjust the timescales for any reason necessary to ensure that a fair and equal process is followed. HRP may at its sole discretion exercise this option. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/8WV68Z84A8 Tenderers who express their interest will be issued with a selection questionnaire (SQ). Responses to the SQ will be evaluated against the criteria detailed in the SQ and suppliers who are successfully selected to continue through to the invitation to tender (ITT) phase will be issued with the ITT Pack.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006787-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2025 |
| Submission deadline | 24 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ROYAL PALACES |
| Locality | EAST MOLESEY |
| Post town | Kingston upon Thames |
| Postcode | KT8 9AU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Hampton |
| Westminster constituency | Twickenham |
| Delivery location | TLI London, TLI6 Outer London - South |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 63 - Supporting and auxiliary transport services; travel agencies services
- 92 - Recreational, cultural and sporting services

### Codes

- 32321200 - Audio-visual equipment
- 63514000 - Tourist guide services
- 92500000 - Library, archives, museums and other cultural services
- 92520000 - Museum services and preservation services of historical sites and buildings
- 92521000 - Museum services
- 92521100 - Museum-exhibition services

## Release History

- 21 Feb 2025 at 14:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006787-2025

## Notice URLs

- https://www.delta-esourcing.com/respond/8WV68Z84A8
- https://www.delta-esourcing.com/tenders/UK-UK-East-Molesey:-Library%2C-archives%2C-museums-and-other-cultural-services./8WV68Z84A8
- https://www.hrp.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e6b3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e6b3.json.