---
title: "Helpdesk and RMM System"
ocid: "ocds-h6vhtk-04e88d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e88d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e88d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e88d.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "UNITY SCHOOLS PARTNERSHIP"
published: "2025-06-17"
---

# Helpdesk and RMM System

Buyer: UNITY SCHOOLS PARTNERSHIP  
Current stage: Tender  
OCID: ocds-h6vhtk-04e88d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e88d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e88d.json)

## Summary

The UNITY SCHOOLS PARTNERSHIP, located in Haverhill, UK, is inviting suppliers to tender for a contract to provide a Helpdesk and Remote Monitoring & Management (RMM) System. This contract is aimed at fulfilling the needs of 40 schools and associated HQ/Satellite offices across various UK regions. The tender is in the active stage, with an open procurement method, and the total value is projected at £600,000 GBP. The tender period concludes on 30th July 2025, with contracts expected to commence from 24th October 2025 and end by 23rd October 2028, extendable up to two additional years. This tender falls under the goods category specifically for software package and information systems.

This procurement presents substantial opportunities for business growth, particularly for SMEs capable of delivering comprehensive IT systems. Technology firms specialising in software package development, IT service providers, or companies possessing expertise in school resource management and information systems are well-suited to compete in this tender. The potential contract extension and possibility for future project renewals offer an added incentive for businesses to propose scalable solutions. With an award criterion focused 40% on cost and 60% on quality, businesses that can combine competitive pricing with high-quality solutions will stand a strong chance of success.

## Notice

The Academy Trust wishes to appoint a Supplier to provide the Helpdesk and RMM System Requirements as outlined in the ITT. The solution needs to meet our needs now (based on 40 schools plus HQ/ Satellite offices and associated devices), but it also needs to be able to grow.

### Planning Information

Unity are looking to speak with any supplier that can offer a system that will fulfil their needs. 
This process is a discovery process for the stakeholders to see what is possible in a system and help build our specification and requirements. 
Any supplier can email procurement@unitysp.co.uk and request to provide a demo.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032953-2025 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jun 2025 |
| Submission deadline | 30 Jul 2025 |
| Future notice date | 30 Mar 2025 |
| Award date | Not specified |
| Contract period | 23 Oct 2025 - 23 Oct 2028 |
| Recurrence | 2030-08-17 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | £600,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITY SCHOOLS PARTNERSHIP |
| Locality | HAVERHILL |
| Post town | Cambridge |
| Postcode | CB9 8QP |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH64 West Suffolk |
| Local authority | West Suffolk |
| Electoral ward | Haverhill South |
| Westminster constituency | West Suffolk |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Jun 2025 at 12:38 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032953-2025
- 28 Feb 2025 at 11:33 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/007498-2025
- 28 Feb 2025 at 11:19 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/007489-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/032953-2025
  17th June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/007498-2025
  28th February 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/007489-2025
  28th February 2025 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2246

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.unitysp.co.uk/our-schools/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e88d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e88d.json.