---
title: "National Contact Centre"
ocid: "ocds-h6vhtk-04e894"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e894"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e894.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e894.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NHS BLOOD AND TRANSPLANT"
published: "2025-04-25"
---

# National Contact Centre

Buyer: NHS BLOOD AND TRANSPLANT  
Current stage: Tender  
OCID: ocds-h6vhtk-04e894

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e894)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e894.json)

## Summary

NHS Blood and Transplant, a central government public authority, is actively seeking a supplier for their National Contact Centre project. This procurement focuses on establishing a state-of-the-art, donor-centric, multi-channel contact centre to manage interactions with blood donors and the NHS Organ Donation Register. The procurement process is currently in the tender update stage, with a submission deadline set for 19th May 2025. Located in Bristol, United Kingdom, the project is classified under the service industry with specialisation in call centre and communication systems. The two-stage competitive flexible procedure will result in a single supplier contract, with an estimated value of up to £48 million GBP, running from 2026 to 2031 with extension options available.

This tender provides a platform for businesses specialising in call centre operations, command, control, communication, and computer systems to offer innovative solutions and expand their public sector portfolio. Companies capable of delivering a high-quality, professional, and innovative customer service experience, particularly those experienced in handling sensitive health-related communications, are well-suited to compete. The focus on quality and social value, along with a significant budget allocation, makes it a compelling opportunity for businesses aiming to establish or expand their services within the healthcare sector.

## Notice

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.

### Lot Information

Lot 1

Options: Two additional years available as monthly or cumulative extensions.

Renewal: Two additional years available as monthly or cumulative extensions.

### Planning Information

To engage with suppliers and share information

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017069-2025 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2025 |
| Submission deadline | 19 May 2025 |
| Future notice date | 1 Apr 2025 |
| Award date | Not specified |
| Contract period | 1 Mar 2026 - 28 Feb 2031 |
| Recurrence | 2031-04-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000,000 |
| Lots value | £40,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BLOOD AND TRANSPLANT |
| Additional buyers | NHS BLOOD AND TRANSPLANT, BRISTOL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS34 7QH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Filton |
| Westminster constituency | Filton and Bradley Stoke |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 35710000 - Command, control, communication and computer systems
- 79512000 - Call centre

## Release History

- 25 Apr 2025 at 13:25 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017069-2025
- 11 Apr 2025 at 07:53 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014430-2025
- 28 Feb 2025 at 11:41 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/007502-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/017069-2025
  25th April 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/014430-2025
  11th April 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/007502-2025
  28th February 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://atamis-1928.my.site.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nhsbt.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e894. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e894.json.