---
title: "Out of Hours Call Handling & Telecare Alarm Monitoring Services"
ocid: "ocds-h6vhtk-04e898"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e898"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e898.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e898.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "FREEBRIDGE COMMUNITY HOUSING LIMITED"
published: "2025-02-28"
---

# Out of Hours Call Handling & Telecare Alarm Monitoring Services

Buyer: FREEBRIDGE COMMUNITY HOUSING LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-04e898

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e898.json)

## Summary

Freebridge Community Housing Limited is seeking suppliers for its "Out of Hours Call Handling & Telecare Alarm Monitoring Services" contract, categorised under the call centre industry. This procurement process, currently in the tender stage, pertains to the North and West Norfolk region (UKH16). The estimated contract value is £350,000. Key dates to note include the tender end date and bid opening on 30th March 2025. The contract, which covers 17 Sheltered Scheme sites, 750 alarm connections, and services approximately 8,600 residents, aims to offer reliable out-of-hours call handling and telecare alarm monitoring.

This tender represents a valuable opportunity for small and medium-sized enterprises (SMEs), particularly those specialising in call centre services, telecare alarm monitoring, or related fields. The open procedure allows for electronic and written submissions, providing accessibility for a wide range of businesses. Companies capable of delivering high-quality customer service and robust technical support are well positioned to benefit from this contract, facilitating growth through a partnership with a significant community housing organisation. The integration of electronic ordering and payment options further streamlines the process for efficient business operations.

## Notice

At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.

### Lot Information

Lot 1

At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007509-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2025 |
| Submission deadline | 30 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | £350,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FREEBRIDGE COMMUNITY HOUSING LIMITED |
| Locality | KING'S LYNN |
| Post town | Peterborough |
| Postcode | PE30 1DZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH52 North and West Norfolk |
| Local authority | King's Lynn and West Norfolk |
| Electoral ward | St. Margaret's with St. Nicholas |
| Westminster constituency | North West Norfolk |
| Delivery location | TLH16 North and West Norfolk |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 28 Feb 2025 at 12:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007509-2025

## Notice URLs

- http://www.hmcourts-service.gov.uk
- https://www.delta-esourcing.com/respond/8XF7Q522X7
- https://www.delta-esourcing.com/tenders/UK-UK-King%27s-Lynn:-Call-centre./8XF7Q522X7
- https://www.delta-esourcing.com/tenders/UK-title/336472RS8Z
- https://www.freebridge.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e898. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e898.json.