---
title: "24HR TELEPHONE HELPLINE"
ocid: "ocds-h6vhtk-04e89c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e89c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e89c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e89c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2025-02-28"
---

# 24HR TELEPHONE HELPLINE

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-h6vhtk-04e89c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e89c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e89c.json)

## Summary

The Ministry of Defence has awarded a contract for a 24-hour telephone helpline service to Combat Stress. The procurement process falls under the 'services' category, specifically focusing on telephone-answering services (CPV code 79510000). The contract, valued at £434,875.38, was signed on 29th January 2025 and has been extended for an additional seven months, with services concluding on 31st October 2025. The contract covers delivery across the UK, ensuring continuous support for users of the helpline.

This tender presents a significant opportunity for businesses specialising in telecommunication and support services, particularly those focusing on round-the-clock operations. With a substantial financial commitment and a clear need for service continuity, companies with strengths in large-scale, reliable service provision would be well-suited to target similar future contracts. Engagement in such contracts could help businesses expand their portfolio and secure government partnerships, enhancing their market credibility.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007514-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £434,875 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMBAT STRESS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 28 Feb 2025 at 12:06 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/007514-2025

## Notice URLs

- https://www.gov.uk/government/organisations/ministry-of-defence

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e89c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e89c.json.