---
title: "Care Navigator Service"
ocid: "ocds-h6vhtk-04e8ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e8ad"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e8ad.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e8ad.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON"
published: "2025-10-02"
---

# Care Navigator Service

Buyer: THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-04e8ad

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## Summary

The procurement process for the "Care Navigator Service" by The Mayor and Commonalty and Citizens of the City of London has concluded with the contract awarded to Imago Community. This contract focuses on health and social work services, specifically assisting with hospital discharge to maintain patient independence and reduce readmittance. The contract phase commenced on November 1, 2025, and will run until October 31, 2027, with a potential two-year extension. The procurement followed an open method under a light-touch regime, classified as a below-threshold open competition, and was concluded on October 2, 2025. The services are based in the City of London, UK, highlighting a proactive approach to meeting the legislated objectives under the Care Act 2014.

This tender presents substantial opportunities for businesses in the health and social care sector, particularly those specialising in patient support services post-hospital discharge. Small and medium-sized enterprises (SMEs), as well as Voluntary, Community and Social Enterprises (VCSEs), are well-suited to compete and benefit, given the focus on locality and bespoke patient care solutions. The successful vendor, Imago Community, an SME and VCSE, illustrates the accessibility of this contract to smaller businesses dedicated to integrating social care solutions within urban healthcare settings. Organisations interested in similar future opportunities should be prepared to engage in the comprehensive procurement processes and collaborate closely with city authorities to deliver targeted social care services.

## Notice

Care Navigators work closely with City of London Adult Social Care (ASC), the Duty Hospital, and other partners in Health & Social Care to support individuals in the hospital and ensure they are discharged safely. The aim is to reduce/narrow hospital re-admittance as part of the prevention agenda of the Care Act 2014 and to provide information & advice referrals to relevant agencies and partners who would support the individual after discharge. The contract is likely to provide one full-time post.

### Lot Information

Lot 1

Renewal: 2 years optional extension as per contract terms

### Planning Information

Please note that this is not a call for competition. 
The City Care Navigator service helps support City of London residents, aid hospital discharge and to maintain their independence. The role of the Care Navigator service is to work closely with City of London Adult Social Care (ASC), Duty Hospital and other partners in Health & Social Care to support individuals in hospital and ensure they have a safe discharge from hospital. The aim is to reduce/narrow hospital re-admittance as part of the prevention agenda of the Care Act 2014 and to provide information & advice referrals to relevant agencies and partners who would support the individual after discharge. 
Preliminary Market Engagement (PME) 
PME, in this case, is where the City, at an early stage in the development of its proposals but prior to formulating any formal procurement opportunity, seeks input from the market as to what might be the most attractive way of packaging and scoping a future procurement opportunity. 
This exercise will provide an opportunity for the City to obtain insight into how participants might approach the delivery of the service in question. It also gives a useful early insight into the likely level of interest in a proposed project from that market. 
Participants must also note that a response to this notice does not guarantee an invitation to participate in this or any future procurement that the City may conduct, nor that the City will procure any such supply and services or accept any proposals offered. Any Procurement of the supply and services by the City will be carried out strictly in accordance with the Procurement Act (PA23). 
The City has developed a questionnaire on the tender portal(https://cityoflondon.ukp.app.jaggaer.com/) that they would like interested parties to complete. 
As stated above, the outcome of the PME exercise will inform an options appraisal with recommendations. 
For the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise. Participation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/061645-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2025 |
| Submission deadline | 18 Jul 2025 |
| Future notice date | 28 Mar 2025 |
| Award date | 26 Aug 2025 |
| Contract period | 1 Nov 2025 - 31 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £244,000 |
| Lots value | £244,000 |
| Awards value | £232,976 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON |
| Locality | CITY OF LONDON |
| Post town | Central London |
| Postcode | EC2P 2EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IMAGO COMMUNITY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 2 Oct 2025 at 11:04 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/061645-2025
- 4 Jun 2025 at 15:14 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030003-2025
- 28 Feb 2025 at 14:31 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/007540-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/061645-2025
  2nd October 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/030003-2025
  4th June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/007540-2025
  28th February 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://cityoflondon.ukp.app.jaggaer.com
- https://cityoflondon.ukp.app.jaggaer.com/
- https://www.cityoflondon.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e8ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e8ad.json.