---
title: "SOSCARE support and maintenance"
ocid: "ocds-h6vhtk-04e935"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e935"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e935.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e935.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BUSINESS SERVICES ORGANISATION"
published: "2025-03-04"
---

# SOSCARE support and maintenance

Buyer: BUSINESS SERVICES ORGANISATION  
Current stage: Award  
OCID: ocds-h6vhtk-04e935

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e935)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e935.json)

## Summary

The Business Services Organisation has awarded a contract for the support and maintenance of the Social Services Client Administration and Retrieval Environment (SOSCARE) application. The contract was directly awarded to BRM SYSTEMS LTD, based in Belfast, with the support services to continue until 2029. The procurement falls under the industry category of IT services, consulting, software development, Internet, and support, and is integral to managing various social services including Children's Services, Vulnerable Adults, and Home Care. The contract stage is in the completion phase, with the agreement set to commence on 1st April 2025 and extend to 31st March 2026, with a potential maximum extension to 31st December 2029. Future assessment will determine the need for annual extensions.

This tender presents substantial business growth opportunities for IT service providers capable of offering bespoke support and maintenance solutions. Companies with deep expertise in social services software and the ability to swiftly implement system enhancements are ideal candidates for such contracts. The direct award method used in this procurement underscores the necessity for specialised knowledge and an established track record, suggesting that businesses already familiar with the intricate requirements of social work IT systems would be well-suited to compete for similar future tenders.

## Notice

We require the Social Services Client Administration and Retrieval Environment (SOSCARE) application to continue to be supported until 2029. The SOSCARE system provides the ability to record clients and related referrals and assessments, and deploy and manage Social Work resources to provide appropriate services to these clients. These clients come from areas including Children's Services, Vulnerable Adults, Residential Care, Home Care, and Meals on Wheels, and the services provided include Fostering/Home Care (including payments), and Occupational Therapy (OT) and Hospital Social Work (SW) Referrals. The Children's Services include areas such as Child Protection, Looked After Children [LAC], Childminders/Playgroups, Adoption and Foster Carer's. Departmental Statutory Reporting for key areas is also provided. PS1,125,599.11 has been previously directed awarded to BRM for SOSCARE support and maintenance from April 2021 . It is our intention to complete a further Direct Award to the value of PS1,500,000.

### Procurement Information

Crucially, over the 20 years, BRM have built up extensive business knowledge across all programmes of social care. They have an in-depth understanding and knowledge of the intricate rules and associated inter-dependencies that apply to the planning and delivery of the social work service. They are acutely aware of the reliance trust staff place on the system and have grown the capability to accurately and quickly design and deliver system enhancements as well as quickly and accurately resolve incidents as and when they arise. (This has been particularly valuable during the COVID-19 period when enhancements were requested for delivery in a very short timeframe) Given the technology and the bespoke nature of the application, it would not be possible to find a replacement supplier capable of providing the required services. Further, to build the required level of expertise and knowledge into a replacement supplier would be an extremely long process and would require substantial input from BRM, as the main source, over a long period of time.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007808-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £2,625,599 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS SERVICES ORGANISATION |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8DQ |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRM SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Mar 2025 at 11:42 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/007808-2025
- 4 Mar 2025 at 10:50 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/007779-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/007808-2025
  4th March 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/007779-2025
  4th March 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.brmsystems.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e935. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e935.json.