---
title: "Contact Centre Solution"
ocid: "ocds-h6vhtk-04e96a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e96a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e96a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e96a.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "GREENSQUAREACCORD"
published: "2025-03-04"
---

# Contact Centre Solution

Buyer: GREENSQUAREACCORD  
Current stage: Planning  
OCID: ocds-h6vhtk-04e96a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e96a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04e96a.json)

## Summary

Greensquareaccord, a public authority in central government located in Birmingham, United Kingdom, is in the planning stage of a procurement process for a Contact Centre Solution Software. They seek supplier demonstrations to be conducted with Q&A sessions scheduled for 1st April 2025. The contract period is expected to begin on 2nd June 2025 and end on 1st June 2030, with potential extensions until 2032. Interested suppliers must express their interest via email. The main procurement category is goods, specifically within the communication and multimedia software package industry.

This tender represents a significant opportunity for businesses, especially SMEs and VCSEs, engaged in the development and provision of communication and multimedia software. By showcasing their solutions, suppliers can establish valuable connections with a major public sector buyer, expanding their portfolio and market presence. Companies offering innovative, reliable, and scalable contact centre solutions will find themselves well-suited to compete in this tender process, potentially securing a long-term contract with Greensquareaccord.

## Notice

GSA are seeking Demonstrations from interested suppliers in providing Contact Centre Solution Software, it is anticipated that GSA would limit the demonstrations to 5 providers. interested providers should email procurement@greensquareaccord.co.uk to express their interest in demonstrating their system

### Planning Information

Demonstrations of supplier systems with Q&A

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007895-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | 15 Apr 2025 |
| Award date | Not specified |
| Contract period | 1 Jun 2025 - 1 Jun 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREENSQUAREACCORD |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 2JB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 4 Mar 2025 at 15:26 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/007895-2025
- 4 Mar 2025 at 14:58 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/007880-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/007895-2025
  4th March 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/007880-2025
  4th March 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.greensquareaccord.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e96a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e96a.json.