---
title: "Commercial Ticketing and Retail Systems"
ocid: "ocds-h6vhtk-04e9ce"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e9ce"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e9ce.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04e9ce.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HISTORIC ENVIRONMENT SCOTLAND"
published: "2026-05-21"
---

# Commercial Ticketing and Retail Systems

Buyer: HISTORIC ENVIRONMENT SCOTLAND  
Current stage: Award  
OCID: ocds-h6vhtk-04e9ce

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## Summary

Historic Environment Scotland (HES) has completed the procurement process for the "Commercial Ticketing and Retail Systems" project, with the award stage being finalised on 21 May 2026. This tender focused on procuring advanced information technology services, particularly regarding ticketing and retail systems. It targets upgrades across diverse HES sites in the UK, notably in the UKM75 region, to enhance visitor management and retail experiences. The procurement method utilised was a restricted procedure, with key dates including the signing of contracts on 28 April 2026 for the retail system and 14 May 2026 for the ticketing system. HES awarded the ticketing system contract to Ventrata and the retail system contract to Reply Limited.

This project offers strong business growth opportunities, especially for firms specialising in IT services, ticketing, retail solutions, and software integration. Companies with expertise in systems capable of managing omni-channel retail, visitor management, and integration with CRM systems like Microsoft Dynamics 365 would find this project particularly suitable. With HES focusing on scalable and adaptable systems, both SMEs and larger enterprises had opportunities to bid, demonstrated by successful awards to both an SME and a large company. This procurement emphasized quality and technical merit, with award criteria weighted 70% on quality, showcasing a preference for businesses that deliver high-performance solutions.

## Notice

Provision of commercial ticketing and retail systems

### Lot Information

Ticketing System

Historic Environment Scotland (HES) has a requirement for a modern, functionally rich and adaptable ticketing system to take our visitor business to the next level. HES has a varied estate of sites, each with their own slightly different requirements; some are predominantly pre-booked, while many rely on walk-up ticketing. HES also sells afternoon teas, events tickets and multi-site passes. A new ticketing system must provide a first-class seamless process for online ticket transactions, along with intuitive point of sale and back-office processes that enables first class customer service and booking management. The following headline areas are within the scope of this ticketing system tender. - Online ticketing - Walk-up ticketing - Ticket collection kiosks - Travel Trade booking management - Explorer Passes - Education bookings - Admissions Gift Aid Management - Membership - Integration to Microsoft Dynamics 365, our primary membership & CRM System - Access control for ticket validation - Payment gateway integrations - Interface (file export) to Oracle Fusion - Reporting Further information can be found in the document attached with this notice.

Options: The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.

Renewal: The initial contract term will be 5 years with the option to extend for another 3 years and then a final 2 years (5+3+2 contract). The maximum possible contract length if all extensions are used will therefore be 120 months (10 years).

Retail System

HES requires a mainstream mid-market retail management system with functionality to cover planning, buying, merchandising, warehousing, reporting and full omni-channel management as we continue to develop our online offer and experience for the retail customer. The following headline areas are within the scope of this retail system tender: - All Retail Buying & Merchandising Processes - Warehouse Management for both general product management & eCommerce fulfilment - Integration to Shopify to have a fully managed stock ecosystem - Store Operations & Compliance - Mobile PoS for pop-up shops & event retailing - EPoS functionality - Integration to Oracle Fusion - Integration with Ticketing system - Reporting Further information can be found in the document attached with this notice.

Options: The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.

Renewal: The initial contract term will be 5 years with the option to extend for another 3 years and then a final 2 years (5+3+2 contract). The maximum possible contract length if all extensions are used will therefore be 120 months (10 years).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/046916-2026 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2026 |
| Submission deadline | 4 Jul 2025 |
| Future notice date | 11 May 2025 |
| Award date | 27 Apr 2026 |
| Contract period | Not specified |
| Recurrence | 10 years from the original publication if all available extensions are used |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,500,000 |
| Lots value | £3,500,000 |
| Awards value | Not specified |
| Contracts value | £2,755,810 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENVIRONMENT SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH9 1SH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Southside/Newington |
| Westminster constituency | Edinburgh South |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | REPLY; VENTRATA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 21 May 2026 at 10:18 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/046916-2026
- 21 May 2025 at 11:27 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023810-2025
- 5 Mar 2025 at 14:02 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/008058-2025

## Notice URLs

- http://historicenvironment.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000791278
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000798205
- https://www.publiccontractsscotland.gov.uk/
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00164

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04e9ce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04e9ce.json.