--- title: "Early Market Engagement Event for Insight and Research Exploration: solutions for capturing customer insights" ocid: "ocds-h6vhtk-04ea48" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea48" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ea48.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ea48.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "MONEY AND PENSION SERVICE" published: "2025-03-06" --- # Early Market Engagement Event for Insight and Research Exploration: solutions for capturing customer insights Buyer: MONEY AND PENSION SERVICE Current stage: Planning OCID: ocds-h6vhtk-04ea48 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea48) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04ea48.json) ## Summary The Money and Pension Service (MaPS), a public authority under the UK central government, is initiating an early market engagement event titled "Early Market Engagement Event for Insight and Research Exploration: solutions for capturing customer insights". This procurement in the services industry focuses on evaluating consultancy services aimed at enhancing customer insights and satisfaction. The initial engagement event is scheduled for 25 March 2025, with a follow-up on 30 June 2025. Potential suppliers are required to understand both real-time operational improvements and longer-term strategic insights. The initial contract period is from 1 October 2025 to 30 September 2028, with the possibility of an extension till 2030. The total estimated value of this project is £3,600,000. This tender aims to create opportunities for businesses specializing in customer experience management, data analytics, and research consultancy. Companies with innovative solutions for real-time feedback mechanisms, comprehensive customer impact analyses, and strong capabilities in data integration and predictive analytics will find this project highly suitable. Small or medium enterprises with expertise in delivering user-friendly and interactive data visualisations and those able to offer flexible feedback solutions catering to emerging business needs will be well-suited to compete. The opportunity is geared towards suppliers capable of providing a holistic approach to capturing and managing customer insights effectively. ## Notice Money and Pensions Service The Money and Pensions Service; MaPS is an arm's-length body, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime. We are running an early market engagement event aimed at understanding the market's capabilities and exploring innovative solutions for capturing and analysing customer insights. This event is intended to inform the procurement process on the possibility of an insight and research supplier that can serve the needs of two distinct purposes within MaPS. Event Purpose: The purpose of this engagement is to: Gain an understanding of the market's capabilities, particularly around real-time operational improvement insights and longer-term outcome research and strategic insights. Explore innovative methods for capturing and analysing real-time customer and colleague insights. Explore combination research opportunities across complex advice and guidance services. Understand suppliers' capabilities to deliver a unified approach to meet the needs of two teams with distinct perspectives, either as a single supplier or as a consortium. Inform our procurement approach to engaging one or more suppliers The two workstreams: Customer Experience & Quality (CX&Q) Insights: Focus: Managing real-time customer satisfaction and interaction outcomes. High-Level Objective: Enhance customer journeys and improve the quality of the service and customer experience by driving short and medium-term continuous improvement. Key Requirements: Ensuring our feedback mechanisms are suitable for understanding internal & Customer experience Ensure any mechanisms can be deployed via and gain insight omni-channel interactions and digital tools. Enabling feedback closer to the interaction with MaPS' services Enabling regular and timely reporting Ensuring feedback mechanisms enable us to manage feedback and action loops Flexibility to adjust feedback mechanisms to meet emerging business needs Exploring emerging methods to maximise engagement and ensure accessibility for internal and external stakeholders and customers Customer impact and strategic insights : Focus: Deliver a holistic picture of the customers we are serving including their needs, circumstances and financial wellbeing outcomes achieved. High-Level Objective: Identify the gap between our desired impact and our delivered impact and identifying which customer needs can be better met to close that gap. Key needs: Robust, theory-based research approach drawing on existing MaPS research tools Delivery of ongoing surveying and periodic qualitative research with MaPS customers. Ability to link data from multiple sources (inc. primary research and administrative data) to maximise insight Strong analytical capabilities including key drivers' analysis, predictive analytics and natural language processing. Intuitive, user-friendly and interactive reporting using data visualisation tools ### Planning Information we will be holding an initial engagement event on the 25/03/2025 to understanding the market's capabilities and exploring innovative solutions for capturing and analysing customer insights. This event is intended to inform the procurement process on the possibility of an insight and research supplier that can serve the needs of two distinct purposes within MaPS. The intension is to hold further events dependant on feedback following this initial event. To register an interest in this event please follow this link https://events.teams.microsoft.com/event/4fbb5a6c-b22b-4ce3-8c21-f590e6294d5e@bbe41032-8fce-4d42-bab5-44e21510886d ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/008267-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Mar 2025 | | Submission deadline | Not specified | | Future notice date | 14 Jul 2025 | | Award date | Not specified | | Contract period | 30 Sep 2025 - 30 Sep 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MONEY AND PENSION SERVICE | | Locality | BEDFORD | | Post town | Milton Keynes | | Postcode | MK42 9AB | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH24 Bedford | | Local authority | Bedford | | Electoral ward | Cauldwell | | Westminster constituency | Bedford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79419000 - Evaluation consultancy services ## Release History - 6 Mar 2025 at 16:56 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/008267-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/008267-2025 6th March 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://events.teams.microsoft.com/event/4fbb5a6c-b22b-4ce3-8c21-f590e6294d5e@bbe41032-8fce-4d42-bab5-44e21510886d - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea48. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ea48.json.