---
title: "Provision of a Corporate CRM System"
ocid: "ocds-h6vhtk-04ea7b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea7b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ea7b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ea7b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ABERDEENSHIRE COUNCIL"
published: "2025-06-05"
---

# Provision of a Corporate CRM System

Buyer: ABERDEENSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04ea7b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04ea7b.json)

## Summary

Aberdeenshire Council is seeking tenders for the provision of a Corporate Customer Relationship Management (CRM) System under an open procedure. The procurement process is at the active tender stage and covers the IT services sector, specifically consulting, software development, Internet, and support services. The primary location for delivery is Aberdeenshire, UKM50 region, with submissions to be made electronically. Interested parties should note the tender's closing date on 7th April 2025, and the quality to price award ratio stands at 60:40, indicating the importance of both service quality and competitive pricing in the evaluation criteria.

This tender represents a significant opportunity for businesses specialising in IT solutions, software development, and CRM systems to collaborate with a reputable regional authority, Aberdeenshire Council. It offers a potential contract period of 1,080 days, with possible extensions, enabling sustained business growth. Companies with a focus on delivering high-quality digital solutions, value-added services, and those capable of meeting sustainability and community benefits criteria are well-suited to participate. Participating in this tender could enhance your company's profile by providing essential services to a public sector entity committed to responsible and sustainable procurement practices.

## Notice

The purpose of this Invitation to Tender ("ITT") is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in the attached documents.

### Lot Information

Lot 1

The purpose of this Invitation to Tender ("ITT") is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in this document.

Renewal: 24 months extension periods available at the sole discretion of the council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030072-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2025 |
| Submission deadline | 7 Apr 2025 |
| Future notice date | Not specified |
| Award date | 5 Jun 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABERDEENSHIRE COUNCIL |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB16 5GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | Midstocket/Rosemount |
| Westminster constituency | Aberdeen North |
| Delivery location | TLM50 Aberdeen City and Aberdeenshire |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Jun 2025 at 07:50 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/030072-2025
- 7 Mar 2025 at 12:21 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008337-2025

## Notice URLs

- http://www.aberdeenshire.gov.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000792682
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00232

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea7b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ea7b.json.