---
title: "Haringey Council Procurement for Out of Hours Call Handling Service"
ocid: "ocds-h6vhtk-04ea7e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea7e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ea7e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ea7e.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "LONDON BOROUGH OF HARINGEY"
published: "2025-03-07"
---

# Haringey Council Procurement for Out of Hours Call Handling Service

Buyer: LONDON BOROUGH OF HARINGEY  
Current stage: Planning  
OCID: ocds-h6vhtk-04ea7e

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## Summary

The London Borough of Haringey is initiating a procurement process for high quality, low cost out of hours call handling services. This procurement falls under the telecommunications services category and is key to providing responsive emergency contact handling for diverse local urban communities. The procurement is currently in the planning stage with a key milestone set for 21 March 2025, which requires suppliers to engage by completing the Soft Market Testing (SMT) Questionnaire. The contract period is set to begin on 1 October 2025 and will run until 30 September 2030, emphasising the importance of timely and empathetic communication in handling emergencies within the borough.

This tender offers a significant growth opportunity for businesses specialising in telecommunications or emergency contact handling services, particularly those that are small and medium-sized enterprises (SMEs). Companies with the capability to provide responsive and empathetic service delivery, understanding the locality and the dynamic needs of different communities, would be well-suited to compete for this contract. Successful bidders have the chance to contribute to a vital service that supports community well-being and safety in Haringey, thus positioning themselves as key suppliers within this essential public service domain.

## Notice

Haringey Council require a high quality, low cost out of hours emergency contact handling service to commence on the 30th of September 2025. Haringey Council provides a comprehensive range of services that are essential for the well-being of our residents and the effective functioning of Haringey as a borough. The services offered by the council include social services, environmental services, highways and housing services. They play a vital role in creating a vibrant, safe, and sustainable community. The Out of Hours Service is central to Haringey Council meeting the urgent needs of diverse local urban communities. Individual calls are often very urgent, affecting individual or community wellbeing, and can also relate to life threatening situations. The Services must be delivered in a manner that is responsive and empathetic to the needs of these different communities, with understanding of the locality and its key features.

### Planning Information

Suppliers can contribute to this preliminary market engagement by completing the Soft Market Testing (SMT) Questionnaire and return via the e-tendering portal.
https://s2c.waxdigital.co.uk/ProcurementLBHaringey/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008340-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | 21 Mar 2025 |
| Award date | Not specified |
| Contract period | 30 Sep 2025 - 30 Sep 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HARINGEY |
| Locality | LONDON |
| Post town | North London |
| Postcode | N22 7TR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Haringey |
| Electoral ward | Woodside |
| Westminster constituency | Southgate and Wood Green |
| Delivery location | TLI43 Haringey and Islington |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 7 Mar 2025 at 12:40 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/008340-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/008340-2025
  7th March 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://s2c.waxdigital.co.uk/ProcurementLBHaringey/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea7e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ea7e.json.